(USA) Auto Care Center Coach

Position Summary

Drives sales and financial performance in the Auto Care Center and service area by receiving and stocking merchandise, ensuring effective merchandise presentation, accurate and competitive pricing, and proper inventory levels. Budgets, forecasts sales, assesses economic trends and community needs, and ensures sales and profit goals are achieved. Implements plans to correct any deficiencies.

What you'll do...

• Provides customer service and assistance by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, promoting products and services, and maintaining a safe shopping environment.
• Creates and processes customer requests and service orders in accordance with company policies and procedures.
• Explains Auto Care Center and automotive products and services.
• Promotes technicians' training and certification on service-related procedures.
• Stages customer vehicles and assists with work flow as necessary.
• Maintains the Auto Care Center and automotive sales floor and service area by stocking and rotating merchandise, removing damaged or outdated goods, setting up, cleaning, and organizing product displays, signing and pricing merchandise, securing fragile and high-shrink merchandise, maintaining equipment in accordance with company guidelines, handling customer and merchandise claims and returns, zoning the area, ordering, arranging, and organizing merchandise, and monitoring for environmental disposal (e.g., batteries, tires, oil, OSHA compliance, and ensuring customer safety and satisfaction).
• Captures and coordinates job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
• Ensures compliance with company policies and procedures by implementing related action plans, utilizing and supporting the Open Door Policy, providing direction and guidance on applying these in executing business processes and practices, respecting individuals, working collaboratively, and acting with integrity.

Supervision and Development

Supervises and develops associates by hiring and training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace.

Compliance and Ethics

Ensures compliance with company policies and procedures by implementing related action plans, utilizing and supporting the Open Door Policy, providing direction and guidance on applying these in executing business processes and practices, respecting individuals, working collaboratively, and acting with integrity.

Benefits

Includes competitive pay, performance-based bonus awards, and other benefits such as health benefits (medical, vision, and dental coverage), financial benefits (401(k), stock purchase, and company-paid life insurance), paid time off benefits (PTO, parental leave, family care leave, bereavement, jury duty, and voting), other benefits (short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more).

Minimum Qualifications

• 2 years experience in automotive service or service industry field.
• 1 year of supervisory experience.
• Valid driver's license.

Preferred Qualifications

• Automotive Certification from Automotive Technical Institute.
• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Experience in automotive service or service industry related field.
• Supervisory experience.
• ASE Certification.

Additional Compensation

May include regional pay zone (RPZ) (based on location), complex structure (based on external factors that create challenges), state pay differential, and annual or quarterly performance bonuses.

Annual Salary Range

$65,000.00 - $100,000.00

Additional Compensation

May include additional compensation for certain positions, such as regional pay zone (RPZ) (based on location), complex structure (based on external factors that create challenges), state pay differential, and annual or quarterly performance bonuses.

Drug-Free Workplace

The company has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.