(USA) Auto Care Center Coach

Position Summary

Drives sales and financial performance in the Auto Care Center and service area by receiving and stocking merchandise, ensuring effective merchandise presentation, accurate and competitive pricing, and proper inventory levels. Budgets, forecasts sales, assesses economic trends and community needs, and implements plans to achieve sales and profit goals.

What you'll do...

• Provides customer service and assistance by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, promoting products and services, and maintaining a safe shopping environment.
• Creates and processes customer requests and service orders in accordance with company policies and procedures.
• Explains Auto Care Center and automotive products and services.
• Maintains the Auto Care Center and automotive sales floor and service area by stocking and rotating merchandise, removing damaged or outdated goods, setting up, cleaning, and organizing product displays, signing and pricing merchandise, securing fragile and high-shrink merchandise, maintaining equipment in accordance with company guidelines, handling customer and merchandise claims and returns, zoning the area, ordering, arranging, and organizing merchandise, and monitoring for environmental disposal (e.g., batteries, tires, oil, OSHA compliance, and ensuring customer safety and satisfaction).
• Captures and coordinates job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
• Ensures compliance with company policies and procedures by implementing related action plans, utilizing and supporting the Open Door Policy, providing direction and guidance on applying these in executing business processes and practices, respecting individuals, working collaboratively, and acting with integrity.

Supervision and Development

Hires and trains associates, assigns duties, provides recognition, and promotes a belonging mindset in the workplace.

Benefits

• Competitive pay as well as performance-based bonus awards and other benefits.
• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.
• Additional compensation includes annual or quarterly performance bonuses and regional pay zone (RPZ) and complex structure (based on external factors that create challenges).

Minimum Qualifications

• 2 years experience in automotive service or service industry field.
• 1 year of supervisory experience.
• Valid driver's license.

Preferred Qualifications

• Automotive Certification from Automotive Technical Institute.
• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Experience in automotive service or service industry related field.
• Supervisory experience.
• ASE Certification.

State Pay Differential

This job has an additional differential to meet legislative requirements, where applicable.

Additional Compensation

Additional compensation for certain positions may also include: Regional Pay Zone (RPZ) (based on location) and Complex Structure (based on external factors that create challenges).

Annual Salary Range

The annual salary range for this position is $65,000.00 - $100,000.00.

Additional Compensation

Additional compensation includes annual or quarterly performance bonuses.

Application Instructions

For information about PTO, see https://one.walmart.com/notices.

Live Better U

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For Information About Benefits And Eligibility, See One.Walmart.

Qualifications

• Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
• Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Location

The primary location for this position is 591 MEMORIAL DR, CHICOPEE, MA 01020-5024, United States of America.