US_West | Solution Enterprise Architect - General / Varied_L3

Work Location: USA (Denver) Colorado – immediate start, background check mandatory.

About the Role

We are looking for a customer-facing Lead Architect to drive Agentic AI-driven telecom transformation programs (large-scale NOC / SOC / Operations, etc.), leading customer workshops, shaping solution roadmaps, defining AWS-based architectures, and advising business, technology, and executive stakeholders.

Responsibilities

• Serve as the primary onsite Lead Architect for Agentic AI-driven telecom transformation across NOC, SOC, network operations, service assurance, and incident management domains.
• Lead customer workshops and discovery sessions to assess current-state NOC/SOC operating models, alarm flows, ticket lifecycles, triage processes, escalation paths, and operational pain points.
• Define Agentic AI-driven solution architectures for alarm correlation, event deduplication, anomaly detection, root-cause analysis, incident enrichment, ticket automation, and closed-loop remediation.
• Drive operational transformation outcomes including MTTR reduction, alert-noise suppression, faster triage, improved fault isolation, proactive incident prevention, and better customer experience.
• Translate network and operations challenges into scalable architectures spanning OSS, service assurance, observability, telemetry, ITSM, knowledge management, and automation platforms.
• Design integration patterns for alarms, events, incidents, topology, inventory, logs, metrics, traces, and operational knowledge across telecom NOC/SOC ecosystems.
• Partner with AWS, customer network teams, operations teams, and engineering stakeholders to design secure, scalable, and cloud-native Agentic AI telecom platforms.
• Develop NOC/SOC transformation roadmaps, target-state operating models, automation backlogs, use-case prioritization, and phased implementation strategies.
• Lead solutioning, PoCs, end-to-end technical delivery, and executive presentations focused on operational efficiency, service reliability, network resilience, and measurable business outcomes.
• Provide architecture governance across onsite and offshore teams, ensuring operational use cases are aligned with telecom processes, data quality, integration feasibility, and production-readiness.
• Collaborate closely with offshore teams, business, network, security, operations, product, and engineering stakeholders throughout the transformation lifecycle.
• Mentor architects and technical teams on Agentic AI-driven telecom patterns, NOC/SOC automation design, observability-led operations, and architecture best practices.

Requirements

• Must submit candidates under their legal name using the specified template.
• Include the following details in the comment section:
  • Legal Name
  • Current Location (City, State & Zip Code)
  • Home location
  • Willingness to relocate
  • Bill Rate
  • CTH after 3 months
  • Traveling availability
  • Availability to start
  • Phone/Mobile Number
  • Email Address
  • Visa Type
  • Visa Expiration Date
  • Hiring Status
  • If not working directly with the contractor’s visa holder: number of layers and names of the company
  • Indicate if the candidate has worked in CG before and where
  • Ex-*** employee status
  • LinkedIn Account (if available)
  • Time slots for an interview
  • Whether the contractor is approved to share its resume with the client
• Resumes will be rejected for:
  • Different format than specified
  • Missing details in the comments section
  • Missing text box in the header
  • Photo ID containing personal information other than legal name and photo