(US) Sr. Customer Success Manager, Enterprise

About the role

This role will support revenue growth through customer focus, relationship development, and disciplined commercial execution. You will collaborate with sales, customer, product, and operational partners to identify opportunities, solve problems, and improve outcomes. The position offers the opportunity to strengthen market execution, customer relationships, and measurable business results within a Technical Services environment.

Responsibilities

• Manage and implement customer success plans to enhance client relationships
• Act as a strategic advisor to customer executives, providing a path to value
• Utilize the company’s methodologies to anticipate and resolve client challenges
• Develop strategies to improve customer health and prevent churn
• Serve as an escalation point for customer issues and develop mitigation plans

Qualifications

• 5-7 years in customer-facing roles within SaaS/tech
• Experience in Healthcare Account Management with a focus on Enterprise customers
• Demonstrated ability to build and sustain customer relationships
• Strong analytical skills for data interpretation
• Exceptional written and oral communication skills
• Proficient with CRM tools like Salesforce or Gainsight
• Bachelor's degree or equivalent practical experience

Compensation

$118,000 – $132,000 annually

Benefits

• Remote working opportunities
• Dynamic company culture focusing on impactful healthcare solutions
• Access to continuous learning and development resources
• Potential for performance-based bonuses