Sr. Customer Success Manager - Enterprise

About the Opportunity

For over 20 years, the organization has empowered teams to manage work seamlessly and scale solutions smarter. Now, in its most ambitious chapter yet, the company is uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks, and uncovering insights at scale, it creates the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what the team shows up for every day.

Key Responsibilities

• Perform initial onboarding of accounts with enterprise level customers, ensuring adoption and ongoing engagement throughout the customer's lifecycle
• Achieve a comprehensive engagement and communications strategy that maintains high customer satisfaction
• Be the platform expert providing guidance to allow customers to create impact and increase collaboration across their organization and with external parties
• Implement and share best practices to ensure customers are realizing the greatest possible value from the platform
• Use usage patterns to gain insights, provide guidance and increase customer adoption and satisfaction
• Work with the Sales, Training and Professional Services teams to identify new opportunities to expand customer use of the platform
• Provide expert customer insight to Product Management, Marketing and Sales on innovation and continuous improvement opportunities
• Exceed all performance targets, including maintaining high retention and growth rates
• Accomplish other tasks as assigned

Required Qualifications

• 3+ years of Customer Success or Account Management experience (or equivalent)
• The ability to explain technical subjects to non-technical personnel in large enterprises
• Experience maintaining valuable and outcome-based relationships with a diverse customer account base
• Passion for working with leading edge, web-based technologies and a desire to understand the platform's benefits, use cases, and technical elements
• Bachelor's degree in relevant field, or equivalent experience
• Willing to travel based on customer and business need

Current US Perks & Benefits

• Employer subsidized medical/vision and dental coverage for full-time employees
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Sick Time Off
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support the community
• Opportunities for professional growth and development including access to online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal platform account
• Teleworking options from any registered location in the U.S. (role specific)

Pay

Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.

Schedule

Teleworking options from any registered location in the U.S. (role specific)