US - Specialist: Seasonal, Part-time

Summary

Apple Retail brings together the best of Apple to help people do what they love. We foster a culture of inclusion where everyone belongs and is inspired to do their best work.

About the role

You build brand loyalty and create owners of Apple products and services. You're dedicated to selling and delivering a customer service experience that is unique to Apple. You're curious, asking questions to learn about customers' needs and customizing recommendations to enrich their lives.

Responsibilities

• Seek to understand customers' needs and identify ownership opportunities
• Present products and services, and educate customers on relevant ways to buy products
• Stay up to date on Apple's products, services, purchase options, and Product Zone sales processes
• Support peers by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities
• Maintain accuracy and follow guidance
• Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store

Requirements

• Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store
• Reliably attend work as scheduled, in line with local laws and subject to any approved accommodations

Qualifications

• Demonstrate knowledge of Apple products and services
• Personalize solutions based on customer needs and effectively communicate them
• Work in a fast-paced environment, often supporting multiple customers at the same time
• Work in a team environment, demonstrating shared responsibility and accountability with other team members
• Be curious and open to learning from others and helping each other grow
• Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience
• Be trusted with sensitive or confidential information, keeping with Apple’s core values

Skills

Curiosity, adaptability, and a passion for customer service are essential. Knowledge of Apple products and services is also required.

Benefits

Comprehensive medical and dental coverage, retirement benefits, discounts on Apple products and services, and educational expense reimbursement are available. Additionally, there is the opportunity to become an Apple shareholder through participation in employee stock programs.

Pay & Benefits

Your base pay will depend on your skills, qualifications, experience, and location. Apple offers discretionary restricted stock unit awards and the Employee Stock Purchase Plan. Discretionary bonuses or commissions may also be available. For more information, see the "Note" section.

Apple is an equal opportunity employer

We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.