US - Specialist: Seasonal, Part-time

Summary

Apple Retail brings together the best of Apple to help people do what they love. We foster a culture of inclusion where everyone belongs and is inspired to do their best work.

About the role

You build brand loyalty and create owners of Apple products and services. You seek to understand customer needs, customize recommendations, and educate them on relevant ways to buy products. You maintain accuracy and follow guidance.

Responsibilities

• Sell and deliver a customer service experience that is unique to Apple.
• Stay up to date on Apple's products, services, purchase options, and Product Zone sales processes.
• Support peers by sharing knowledge about Apple's products, services, and purchase options, and offer ownership opportunities.
• Contribute to an inclusive environment by respecting differences and being curious to learn from others.

Requirements

• Availability to work a flexible schedule including nights, weekends, and public holidays.
• Reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.

Qualifications

• Demonstrate knowledge of Apple products and services.
• Personalize solutions based on customer needs and effectively communicate them.
• Work in a fast-paced environment, often supporting multiple customers at the same time.
• Work in a team environment, demonstrating shared responsibility and accountability with other team members.
• Show curiosity and openness to learning from others and helping each other grow.
• Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
• Be trusted with sensitive or confidential information, keeping with Apple's core values.

Skills

• Customer service skills.
• Product knowledge.
• Teamwork and collaboration.
• Curiosity and learning.

Benefits

Comprehensive medical and dental coverage, retirement benefits, discounts on Apple products, and educational reimbursement are available. Discretionary restricted stock unit awards and Employee Stock Purchase Plan are also offered.

Pay & Benefits

Your base pay will depend on your skills, qualifications, experience, and location. Apple offers discretionary bonuses or commission payments, relocation, and other benefits. Learn more about Apple Benefits.

Note

This role might be eligible for discretionary bonuses or commission payments as well as relocation. Apple is an equal opportunity employer committed to inclusion and diversity.