US - Specialist: Seasonal, Part-time
Summary
Apple Retail brings together the best of Apple to help people do what they love. We foster a culture of inclusion where everyone feels inspired to do their best work.
About the role
You build brand loyalty and create owners of Apple products and services. You're dedicated to selling and delivering a customer service experience that is unique and personalized.
Responsibilities
- Seek to understand customer needs and identify ownership opportunities
- Present products and services, and educate customers on relevant ways to buy
- Stay up to date on Apple's products, services, purchase options, and Product Zone sales processes
- Support peers by sharing knowledge about Apple's products, services, and purchase options
- Maintain accuracy and follow guidance
- Perform other tasks as needed, including providing customer service and support in other areas of the store
Requirements
- Availability to work a flexible schedule, including nights, weekends, and public holidays
- Reliably attend work as scheduled, in line with local laws and subject to any approved accommodations
Qualifications
- Demonstrate knowledge of Apple products and services
- Personalize solutions based on customer needs and effectively communicate them
- Work in a fast-paced environment, often supporting multiple customers at the same time
- Work in a team environment, demonstrating shared responsibility and accountability with other team members
- Show curiosity and openness to learning from others and helping each other grow
- Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience
- Be trusted with sensitive or confidential information, keeping with Apple's core values
Skills
- Curiosity
- Teamwork
- Customer service
- Product knowledge
Benefits
- Comprehensive medical and dental coverage
- Retirement benefits
- Discounted products and free services
- Educational expense reimbursement
- Discretionary restricted stock unit awards
- Employee Stock Purchase Plan
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including:
- Comprehensive medical and dental coverage
- Retirement benefits
- A range of discounted products and free services
- For formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition
Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits. For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New York, New Jersey, Ohio, Vermont, Virginia, Washington, or Washington DC locations select a store and view pay information. Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.