US - Specialist: Seasonal, Part-time
Summary
Apple Retail brings together the best of Apple to help people do what they love. We foster a culture of inclusion where everyone feels inspired to do their best work.
About the role
You build brand loyalty and create owners of Apple products and services. You're dedicated to selling and delivering a customer service experience that is unique and personalized to each customer's needs.
Responsibilities
- Seek to understand customer needs and identify ownership opportunities
- Present products and services, and educate customers on relevant ways to buy products
- Stay up to date on Apple’s products, services, purchase options, and Product Zone sales processes
- Support peers by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities
- Maintain accuracy and follow guidance
- Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store
Requirements
- Availability to work a schedule based on business needs that may include nights, weekends, and public holidays
- Reliably attend work as scheduled, in line with local laws and subject to any approved accommodations
Qualifications
- Demonstrate knowledge of Apple products and services
- Personalize solutions based on customer needs, and effectively communicate them
- Work in a fast-paced environment, often supporting multiple customers at the same time
- Work in a team environment, demonstrating shared responsibility and accountability with other team members
- Be curious and open to learning from others and helping each other grow
- Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience
- Be trusted with sensitive or confidential information, keeping with Apple’s core values
Skills
Curiosity, adaptability, and a passion for customer service are essential skills for this role.
Benefits
Apple offers comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and educational expense reimbursement. Employees are also eligible for discretionary restricted stock unit awards and the Employee Stock Purchase Plan.
Pay & Benefits
Base pay is determined within a range and is influenced by skills, qualifications, experience, and location. Apple employees can become shareholders through participation in discretionary employee stock programs. Additional benefits include relocation assistance and potential bonuses or commissions.
Note
Apple is an equal opportunity employer committed to inclusion and diversity. The company seeks to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about Apple’s benefits and how to apply for this role.