US - Specialist: Seasonal, Part-time

About the role

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Responsibilities

• Sell and deliver a customer service experience that is unlike any other
• Understand and proactively stay up to date on Apple’s products, services, purchase options, and Product Zone sales processes
• Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities
• Maintain accuracy and follow guidance
• Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn
• Demonstrate Apple’s values of inclusion and diversity in daily activities

Qualifications

• Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store
• Reliably attend work as scheduled, in line with local laws and subject to any approved accommodations

Preferred Qualifications

• Demonstrate knowledge of Apple products and services
• Personalize solutions based on customer needs, and effectively communicate them
• Work in a fast-paced environment, often supporting multiple customers at the same time
• Work in a team environment, demonstrating shared responsibility and accountability with other team members
• Be curious and open to learning from others and helping each other grow
• Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience
• Be trusted with sensitive or confidential information, keeping with Apple’s core values