US-Senior Manager

Summary

Apple Retail brings together the best of Apple to help people do what they love. We foster a culture of inclusion where everyone feels inspired to do their best work.

About the role

You lead a team (including Managers) to empower each team member to learn, grow, and achieve performance and developmental goals. You assist with recruiting, training, developing, and retaining a diverse, high-performing team. You interact with team members and customers, addressing concerns and escalations, and supporting the Store Leader with business strategies and critical decision-making.

Responsibilities

• Lead a team (including Managers)
• Empower each team member to learn, grow, and achieve performance and developmental goals
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team
• Interact with team members and customers, addressing concerns and escalations
• Support the Store Leader with business strategies and critical decision-making
• Identify, analyze, and solve complex problems in partnership with the Store Leader

Requirements

• Available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store
• Proficient in written and spoken English (sign language supported)
• 3 years of leadership experience in retail, sales, or a related field

Qualifications

• Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks
• Follow through on commitments and establish mechanisms to encourage others to do the same
• Install trust within the team and operate with a high level of integrity
• Make timely and sound decisions by asking questions and using analytics, experience, and judgment
• Communicate with excellence, and tailor your communication style to different audiences
• Develop others through mentorship, coaching, and effective feedback
• Provide support and guide others through challenges, and step in to handle difficult conversations, while remaining calm in a fast-paced and constantly changing retail environment
• Manage work through effective organization, planning, and prioritization

Skills

Not specified

Benefits

Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and educational expense reimbursement. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.

Pay & Benefits

The base pay range for this role is between $46.22 and $76.90/hr, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Employees are eligible for discretionary restricted stock unit awards and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan.

Minimum Qualifications

• Available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store
• Proficient in written and spoken English (sign language supported)
• 3 years of leadership experience in retail, sales, or a related field

Preferred Qualifications

• Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks
• Follow through on commitments and establish mechanisms to encourage others to do the same
• Install trust within the team and operate with a high level of integrity
• Make timely and sound decisions by asking questions and using analytics, experience, and judgment
• Communicate with excellence, and tailor your communication style to different audiences
• Develop others through mentorship, coaching, and effective feedback
• Provide support and guide others through challenges, and step in to handle difficult conversations, while remaining calm in a fast-paced and constantly changing retail environment
• Manage work through effective organization, planning, and prioritization