(USA) Senior Manager, Operations

Position Summary

The Senior Manager, Operations leads the execution of complex projects and programs by managing timelines, resources, and performance standards to ensure successful implementations. This role provides data-driven insights and strategic recommendations to enhance business efficiency and operational effectiveness. Collaborating with cross-functional teams, improving readiness, and communicating effectively to executive leadership.

What you'll do

• Direct and manage project work streams, ensuring timely execution and successful implementation of initiatives.
• Analyze data to provide insights, influence business trends, and recommend solutions aligned with organizational goals.
• Collaborate with cross-functional teams to develop and improve operational processes and tools that enhance efficiency.
• Lead and mentor associates, establishing performance expectations and fostering a high-performing team environment.
• Drive business plans by identifying needs, removing obstacles, and measuring progress to achieve key metrics.

About the team

The team leads cross-functional efforts during critical events, managing complex response workstreams from planning through recovery. They oversee project execution, ensuring timelines and performance standards are met while driving business efficiency through data analysis and innovative solutions. Collaborating closely with internal partners, the team develops and implements strategies that support operational goals and continuous improvement. They prioritize clear communication, resource allocation, and contingency planning to achieve successful outcomes. This group fosters a results-driven environment focused on operational excellence and effective leadership across multiple business functions.

What you'll bring

• Proven expertise in operations and project management, including planning, execution, and performance evaluation.
• Strong analytical skills with the ability to interpret data and translate insights into actionable business strategies.
• Experience leading cross-functional teams to drive process improvements and operational efficiency.
• Ability to develop and implement innovative solutions that reduce costs and enhance business outcomes.
• Demonstrated capability in mentoring and developing team members to achieve high performance.
• Commitment to upholding ethical standards and fostering a collaborative work environment.

Benefits

• Competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : Stock

Minimum Qualifications

• A Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area.
• 1 year’s supervisory experience.

Preferred Qualifications

• Leadership of cross-functional task forces or projects
• Masters, Masters: Operations Management Project Management - Project Management Professional - Certification