US-Manager - Miami Market

About the role

As a Manager in an Apple Store, you’ll lead a diverse team in a fast-paced, dynamic environment, fostering a culture where everyone belongs and is inspired to do their best work. You’ll share the Apple vision with employees and customers, ensuring positive experiences across learning, shopping, and support. Your leadership will span sales, technical support, training, and operations, including inventory and visual merchandising. You’ll build, train, and develop high-performing teams while maintaining Apple’s simplicity in a complex setting.

Responsibilities

• Inspire your team to create ownership opportunities for customers on the sales floor.
• Guide teams providing technical support and training, partnering with the business team.
• Oversee operations such as inventory and visual merchandising.
• Hire, train, and develop team members across disciplines.
• Drive amazing customer experiences through team development.
• Manage multiple commitments to customers, staff, and operations diplomatically.
• Adapt to challenges while maintaining composure in a constantly changing retail environment.
• Foster an inclusive environment by respecting differences and promoting curiosity.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.
• Role model inclusive leadership behaviors and build diverse teams.
• Ensure a safe, respectful, and inclusive environment for all team members.

Requirements

• Proven ability to drive customer experiences and results through team development.
• Experience managing multiple commitments to customers, staff, and operations.
• Ability to adapt to challenges in a fast-paced retail environment.
• Commitment to fostering an inclusive environment and respecting differences.
• Demonstrated leadership in Apple’s values of inclusion and diversity.
• Experience building, developing, and retaining diverse teams.
• Flexibility with your schedule based on business needs.

Preferred Qualifications

• At least five years of experience in a customer-facing sales setting with demonstrated leadership ability.
• Cross-industry experience welcome; retail background not necessary.
• Passion for learning about Apple technology and products.
• Multilingual ability is a plus.

About Apple

Apple is an equal opportunity employer committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Accessibility is a fundamental human right at Apple, reflected in our culture, benefits, and digital tools. We welcome diverse perspectives to help you build a career where you feel you belong.

Apple accepts applications to this posting on an ongoing basis.