Market Manager - Miami

Key Responsibilities

• Process Improvement
• Build systems and processes that support rapid operational growth
• Develop operational playbooks, SOPs, escalation frameworks, and performance standards
• Drive operational consistency while balancing local market flexibility
• Fleet Growth & Management
• Own all financial and operational metrics to ensure optimal revenue and profit maximization
• Oversee the day-to-day operations of the fleet, including driver scheduling, dispatch, and performance monitoring
• Manage vehicle maintenance and repair programs to ensure optimal fleet utilization and safety
• Partner with the Growth team to develop and execute strategies to recruit, onboard, and retain a high-performing driver base
• Financial Performance
• Analyze fleet performance data to identify areas for improvement in profitability and operational efficiency
• Develop and implement cost-effective strategies to maximize fleet profitability
• Monitor key performance indicators (KPIs) and track progress towards achieving business goals
• Driver Support & Training
• Provide ongoing support and training to drivers on industry best practices, safety regulations, and customer service
• Foster a positive and supportive environment for all employees
• Compliance & Safety
• Ensure compliance with all relevant regulations and safety standards
• Conduct regular safety audits and implement necessary corrective actions

Qualifications

• 2+ years of operations management, business consulting, or related experience managing operations, building and developing teams, optimizing processes, and delivering business goals
• 2+ years of people management experience, high EQ, and proven ability to deliver outstanding results through others in a timely manner using a strong sense of focus, organization, and meticulous attention to detail
• Goal focus with a strong bias toward action
• Entrepreneurial hustle and proven self-starter with owner’s mentality; some entrepreneurial experience is preferred
• Data-driven mindset, strong business judgment, and proven ability to perform analysis, draw key insights, and form and execute a strategy
• Strong communication and interpersonal skills to build relationships, manage a team, influence stakeholders, and inspire others
• Excellent organization and time management
• Willingness to get your hands dirty, lead by example, and motivate teams both through in-person and remote management
• BA/BS with an impressive academic record
• MBA or advanced degree is a strong plus
• Experience with ridesharing platforms (Uber, Lyft) is a strong plus