US-Manager

About the Role

As a Manager at an Apple Store, you lead, coach, and develop a team who delivers exceptional customer experiences. You prioritize actively participating in customer interactions with team members throughout the store to achieve performance goals and business priorities. A Manager is responsible for driving the performance of key goals within assigned areas of the store, in addition to company priorities. You work alongside and collaborate with others to execute strategy and deliver on Apple’s goals.

Responsibilities

• Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling exemplary behavior, and ensuring business priorities are met with exceptional customer service.
• Address customer and team member concerns and escalations, partnering with leadership and key business or People partners when appropriate.
• Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas.
• Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.
• Contribute to an inclusive environment by respecting differences and fostering curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.
• Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.
• Take action to create a safe, respectful, and inclusive environment for all team members.

Requirements

• Availability to work a schedule based on business needs, including nights, weekends, and public holidays, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Proficiency in written and spoken English (sign language supported).
• Experience leading others in retail, sales, or a related field.

Qualifications

• Ability to exceed goals and persist in accomplishing objectives despite obstacles and setbacks.
• Follow through on commitments and establish mechanisms to encourage others to do the same.
• Instill trust within the team and operate with a high level of integrity.
• Make timely and sound decisions using analytics, experience, and judgment.
• Communicate effectively, tailoring style to different audiences.
• Develop others through mentorship, coaching, and effective feedback.
• Provide support and guide others through challenges while remaining calm in a fast-paced and constantly changing retail environment.
• Resolve conflict and settle differences productively.

Role Number: 200685769-3052