US Logistics Operations Analyst

Accountabilities

• Ensure transportation milestones, shipment tracking data, and reason codes are accurately captured in the TMS and meet established SLA requirements.
• Monitor transportation performance, investigate shipment exceptions, and perform root cause analysis to support issue resolution and continuous improvement.
• Manage the end-to-end freight claims process for damaged, lost, or short shipments, including carrier follow-up, resolution, and payment recovery.
• Develop, maintain, and present transportation KPIs, dashboards, and performance reports to provide operational visibility and support decision-making.
• Analyze transportation, carrier, and freight cost data to identify trends, risks, and opportunities for service and cost improvements.
• Conduct audits of shipment milestones and transportation data, ensuring accuracy, compliance, and timely corrective actions.
• Manage daily logistics operations by managing transportation inquiries, ETA requests, shipment tendering, proof-of-delivery documentation, and cancellation requests.
• Partner with carriers, warehouses, customer service, and internal supply chain teams to resolve transportation issues and improve service performance.
• Evaluate supplier and carrier performance against contractual KPIs and recommend actions to improve operational effectiveness and customer satisfaction.
• Collaborate cross-functionally to develop solutions related to transportation, distribution planning, inventory management, and broader supply chain operations.

Qualifications

• Associate Degree or Undergraduate degree or 2 years equivalent experience of carrier transportation/data analyst/supply chain reporting.
• Proficiency in Logistics based technology solutions, such as TMS (E2Open preferred), SAP, and carrier web portals.
• Preferred: Proficient skills in PowerBI and data reporting.
• Strong understanding of freight milestone structures, reason codes, and SLA frameworks.
• Experience with freight claims management processes.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to make timely and efficient decisions.