[US] IT Operations Trainee

About the role

We are seeking a motivated and tech-savvy IT Operations Trainee to join our Technology and User Support team. This entry-level position offers an excellent opportunity to develop technical skills while supporting critical IT operations in Mexico and contributing to global IT initiatives.

Responsibilities

• Daily Operations Support: Provide first-level technical support to end-users for hardware, software, and network-related issues.
• Assist with desktop, laptop, and mobile device troubleshooting and maintenance.
• Support printer, scanner, and other peripheral device setup and maintenance.
• Monitor system performance and report any irregularities to senior team members.
• User Support Activities: Respond to help desk tickets and user requests in a timely manner.
• Aid users with software installations, updates, and configurations.
• Provide basic training to users on standard software applications and IT policies.
• Document and track all support activities and resolutions.
• IT Infrastructure Support: Help maintain inventory of IT assets and equipment.
• Participate in system updates and patch management activities.
• Collaborate with international IT teams on cross-functional projects.
• Support global IT initiatives and standardization efforts.
• Aid with documentation and process improvement activities.

Qualifications & Skills

• Ability to communicate technical concepts to non-technical users.
• Basic understanding of Windows and/or macOS operating systems.
• Familiarity with Microsoft Office Suite and common business applications.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).
• Strong problem-solving and analytical abilities.
• Excellent customer service orientation.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Eagerness to learn and adapt to new technologies.

Preferred Qualifications

• Previous internship or work experience in IT support or related field.
• Experience with ticketing systems (ServiceNow, Jira, etc.).
• Knowledge of Active Directory and basic system administration.
• Familiarity with remote support tools.

Benefits

We offer comprehensive training with mentorship opportunities, career advancement pathways within the IT organization, and exposure to global IT operations and best practices.

Pay

Negotiable based on experience and qualifications.

Schedule

Hybrid schedule with both on-site and remote work options available.