IT Operations Associate

About the role

The IT Operations Associate supports and implements onboarding, offboarding, and tech procurement processes and procedures for 50 to 60 clients. They assist in maintaining documentation for IT operations procedures and policies, including an IT Operations Playbook for each client. They also work closely with client points of contact to ensure clear communication and effective processes surrounding the intersection of IT, Operations, and HR. The role involves responding to IT operations support request tickets via email, Slack, and a ticketing system, documenting client requests, processing administrative IT requests, and co-facilitating client data security training.

Responsibilities

• Supporting and implementing onboarding, offboarding, and tech procurement processes and procedures for 50 to 60 clients.
• Maintaining documentation for IT operations procedures and policies, including an IT Operations Playbook for each client.
• Aiding in improving existing IT operations systems and workflows.
• Working closely with client points of contact to ensure clear communication and effective processes surrounding the intersection of IT, Operations, and HR.
• Responding to IT operations support request tickets via email, Slack, and a ticketing system.
• Documenting client requests to track progress to completion, identifying chronic problem areas, and ensuring a high level of customer service.
• Processing administrative IT requests from clients on an ad hoc basis as it relates to onboarding, offboarding, and tech procurement.
• Co-facilitating client data security training alongside other Personified staff.
• Other duties as needed.

Requirements

• Skilled at executing and improving on operational processes.
• Highly responsive.
• Comfortable communicating with clients from start to finish.
• Obsessed with process and detail.

Qualifications

• Impeccable customer service skills.
• An ability to prioritize and complete tasks in a fast-paced environment.

Skills

• Highly organized.
• Responsive.
• Detail-oriented.
• Comfortable interacting with clients and their staff through email, Slack, and virtual meetings.
• Self-starter and team player.
• Quickly picks up new systems and technical concepts.
• Can provide suggestions to improve upon current operational workflows and processes.

Pay

Competitive pay.

Schedule

Remote work environment.