US IT Field Services Specialist I

Key Responsibilities

• Cook, diagnose and troubleshoot incoming employee calls.
• Install, configure, and troubleshoot fiber cables, cabinets, system devices, servers, and peripheral equipment.
• Aid in the setup and conduct extensive controlled testing on all new technologies within the facility.
• Troubleshoot, repair, and perform general maintenance, testing, installation, and upgrade to computer systems and peripheral equipment throughout the facility.
• Responsible for the general administration, installation, and relocation of all telephone systems.
• Establish user ID’s and appropriate security levels for all business users within the facility.
• Provide systems support for all computer automated distribution equipment, including printers and scanning, production, and conveyor systems.
• Prepare status reports and documentation on all work requested and performed.
• Provide timely resolution of problems or escalate on behalf of customer to appropriate technical personnel.
• Provide case status updates to management and end-users.
• Support and maintain effective relationships with users.
• Implement standard operating procedures and customer service guidelines relating to IT support.

Specific Knowledge & Skills

• Knowledge of current Windows operating system, MS Office Suite, AS/400, Mobile Device management.
• Ability to perform basic equipment maintenance and repair, lift and move desktop terminals and printers, explain system procedures and techniques.
• Familiar with distribution systems equipment.

General Skills & Competencies

• Basic understanding of industry practices.
• General proficiency with tools, systems, and procedures.
• Basic planning/organizational skills and techniques.
• Good decision making, analysis and problem solving skills.
• Good verbal and written communication skills.
• Basic presentation and public speaking skills.
• Basic interpersonal skills.
• Developing professional credibility.

Work Experience

• Typically 2 to 4 years of related professional experience.

Preferred Education

• Typically a Bachelor's Degree or global equivalent in related discipline.

Travel / Physical Demands

• Travel typically less than 10%.
• Office environment.
• No special physical demands required.