US Digital Account Manager

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

Responsibilities

• Vendor Contract Lifecycle Management
  • Manage the complete contract lifecycle from onboarding, execution, amendments, renewals, and termination.
  • Maintain a centralized repository of vendor contracts and associated documentation.
  • Track key contract milestones, renewal dates, notice periods, and contractual obligations.
  • Coordinate with Procurement, Legal, Finance, and business stakeholders during contract negotiations and renewals.
  • Ensure vendors comply with contractual SLAs, KPIs, security requirements, and regulatory obligations.
  • Identify contractual risks and develop mitigation plans.
  • Drive contract optimization opportunities to improve commercial terms and service levels.
• Financial Management and Governance
  • Manage vendor budgets and monitor spend against approved allocations.
  • Develop monthly, quarterly, and annual financial forecasts.
  • Review vendor invoices for accuracy and contractual compliance.
  • Resolve billing discrepancies and payment disputes.
  • Track financial commitments, accrued liabilities, and purchase orders.
  • Analyze spending trends and identify opportunities for cost optimization.
  • Support annual budget planning and financial reviews with leadership.
  • Ensure compliance with internal financial controls and procurement policies.
• Vendor Performance Management
  • Monitor vendor performance against agreed SLAs and operational KPIs.
  • Conduct regular business reviews with vendors and internal stakeholders.
  • Track service quality, delivery performance, issue resolution, and customer satisfaction metrics.
  • Escalate performance concerns and coordinate corrective action plans.
  • Identify opportunities to improve productivity, service quality, and cost efficiency.
  • Support vendor scorecard development and executive reporting.
• Stakeholder Management
  • Build strong working relationships with vendor account teams and key internal stakeholders.
  • Coordinate cross-functional discussions involving Procurement, Finance, Legal, Operations, Security, and Delivery teams.
  • Communicate contract status, financial performance, risks, and recommendations to leadership.
  • Facilitate governance meetings, business reviews, and executive discussions.
  • Ensure alignment between vendor capabilities and business objectives.
• Risk and Compliance Management
  • Monitor compliance with corporate policies and contract terms.
  • Support vendor audits, assessments, and governance reviews.
  • Identify operational, financial, legal, and delivery risks.
  • Maintain risk registers and remediation plans.
  • Ensure vendors meet data privacy, security, and regulatory standards.
  • Track and manage contractual obligations, penalties, and service credits.
• Procurement and Renewal Management
  • Partner with procurement teams during RFP, RFQ, and vendor selection processes.
  • Evaluate vendor proposals and commercial terms.
  • Develop business cases for renewals and vendor investments.
  • Lead renewal planning and negotiations to achieve favorable commercial outcomes.
  • Benchmark pricing and market conditions to maximize value.
• Reporting and Business Insights
  • Develop executive dashboards and financial reports.
  • Track contract utilization, spend, forecasts, savings, and vendor performance metrics.
  • Present insights and recommendations to senior leadership.
  • Support strategic planning through financial and operational analysis.

Pay

Salary: $112,200.00 - $209,000.00 (salaried). Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. Total compensation package may include performance-based incentives, discretionary bonuses, as well as other perks and rewards.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans

To view more details of our benefits, please visit: BMO Total Rewards.