[US-DC] Operations Manager

Join HelloFresh and be part of revolutionizing the food industry and the way people eat! In this role, you will deliver strategic operational leadership across all aspects of production, cultivating a culture that is second to none. You will be hands-on, optimizing productivity, promoting growth, sparking innovation, and driving change from within. We're searching for a visionary leader excited to build something awesome and share it with the world.

About the role

As Operations Manager, you will drive continuous development in production, quality, cost, and delivery initiatives while building strong relationships with hourly associates, managers, carrier partners, vendors, and various departments within HelloFresh.

Responsibilities

• Oversee day-to-day production operations, ensuring on-time and accurate delivery of customer orders.
• Engage, coach, motivate, and lead the Production team for career progression and development.
• Monitor communication between multiple production lines to eliminate downtime.
• Establish procedures, metrics, and processes to drive productivity and optimization.
• Analyze and identify areas of improvement in cost savings, production, and lead times.
• Develop and administer operational procedures for outgoing shipments, handling, and disposition of products while maintaining the highest quality standards.
• Assist in strategic planning and forecasting to improve existing production issues.
• Establish new procedures, metrics, and processes alongside the COO and Director of Operations.
• Create a positive team dynamic that encourages feedback and drives change within the facility, adapting to business changes while staying focused on the customer experience.

Qualifications

• Bachelor’s degree required; diploma or GED accepted.
• 5+ years of operational leadership in food manufacturing/production plant.
• Prior experience in direct-to-consumer fulfillment or eCommerce operations.
• Understanding of food safety regulations/compliance (SQF, HACCP, AIB, BRC).
• Proven success managing teams of 100+ employees in a hyper-growth organization.
• Effective project management skills; well-versed in Lean Manufacturing/Continuous Improvement (Six Sigma, APICS, Kaizen certification a plus).
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and Google apps (Gmail, Drive, Sheets).

Skills

• Bold: Entrepreneurial spirit; takes calculated risks to disrupt the status quo; visionary leader who listens to the team and values their ideas.
• Analytical: Translates data into action to drive efficiency.
• Strategic: Resolves ambiguous or challenging situations, focuses on meeting or exceeding goals, and drives efficiency.
• Problem-solver: Critical thinker who uses logic to identify alternatives and present solutions to complex problems, including contingency planning.
• Customer-focused: Obsessive about customer experience and delivering a product that is second to none.

Schedule

Thursday–Sunday, 7:00 AM – 5:30 PM.

Pay

Colorado Pay Range: $83,050–$96,050 USD.

Benefits

• Competitive hourly rate, 401K company match that vests immediately upon participation, and team bonus opportunities.
• Generous PTO and flexible attendance policy.
• Comprehensive health and wellness benefits with $0 monthly premium options, effective on the first day of employment.
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_).
• Access to Employee Resource Groups open to all employees (BIPOC, women, veterans, parents, LGBTQ+).
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company disrupting the traditional food supply chain.