US Customer Quality Manager, Semiconductor Materials

About the role

Join EMD Electronics as a US Customer Quality Manager, Semiconductor Materials. This role combines technical leadership with strategic vision to drive innovations that improve performance, yield, and reliability in advanced manufacturing.

Responsibilities

• Lead and manage successful completion of US based customers' quality initiatives with a global and diverse workforce.
• Serve as the technical communication bridge between EMD sites globally and US customers to understand their needs and where EMD will help them advance their technology forward.
• Collaborate with account team to deliver world class results to customers.
• Lead customer taskforces to ensure customer trust in EMD technical aptitude.
• Serve as the voice of US customers to global sites and supplier-quality teams for semiconductor materials, developing strategic, long-term relationships with regional customers to establish trust and position the company as a preferred partner.
• Foster and develop key broader industry relationships to enhance EMD Electronics' quality brand image and capabilities.
• Provide key input to technical and commercial risk analysis of new product and change implementation by participating in site change management review; provide support for customer PCN submission and approval.
• Review, approve, and communicate customer OCAP (Out of Control Action Plan) report provided by production site for product CoA OOC (out of control), OOB (out of boundary), OOS (out of specification), HH/HL (Historical high/Historical low) cases.
• Act as the key stakeholder in troubleshooting and problem solving of customer quality issues; Lead customer task forces, review and approve 8D report with high power factor corrective and preventive actions (CAPA).
• Develop automated visualizations and data dashboards to update status and key success indicators.
• Lead the success of semiconductor quality with customers in Korea.

Requirements

• Bachelor's degree in Engineering, Chemistry, Physics, Materials Science, or another technical discipline.
• 5+ years in chemical manufacturing, process engineering, control engineering, analytical chemistry, or semiconductor fabrication experience.
• 5+ years of successful customer engagement (semiconductor customer preferred).

Preferred Qualifications

• 5+ years of process or integration or yield engineering experience in semiconductor fabrication, preferably in Thin Films or SOD processes.
• Moderate to advanced statistical knowledge (SPC, t-test, ANOVA, single and multivariate statistical modeling).
• Proficient with data science/statistical software including JMP, Palantir Foundry, Python, and/or visualization tools such as Tableau.
• Excellent oral and written communication skills.
• Experience with process improvement, data automation, and data digitization.
• Demonstrated ability to remain objective with co-workers and work collaboratively with multiple internal stakeholders.
• Established success in contributing to the advancement of projects, project teams, and process improvements.
• Experience in quality tools for problem solving (5Whys, segmentation, Model Based Problem Solving), FMEAs, continuous improvement (CI) activities, management of change (MOC), and document control systems.
• Ability to work with people from various backgrounds/cultures.
• Experience with ISO 9001 Quality Management Systems.
• ISO9001 or IATF 16949 Internal Auditor Certification.
• SAP experience.

Pay

The pay range for this position is $160,000 - $220,000. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses.

Benefits

For more information click here. We offer benefits including health insurance, paid time off (PTO), retirement contributions, and other perquisites.