Sr. Product Manager Tech, Product Quality

Key job responsibilities

• Develop deep subject matter expertise in the drivers of product quality complaints across Amazon's worldwide stores, and build the framework to classify quality risk signals in a structured manner that supports optimal downstream interventions
• Define the 3-5 year product vision and roadmap for product quality excellence that scales with evolving customer expectations and delivers speed and operational efficiency through AI and automation
• Build AI-powered solutions that detect product quality risks across the fulfillment cycle and drive root cause elimination to prevent complaints before they reach customers
• Own and optimize quality intervention mechanisms ensuring the right intervention is applied to the right product at the right time, with accurate fault attribution
• Collaborate with stakeholders across science, engineering, business, finance, and analytics to develop the vision and effectively communicate direction to senior leaders to drive alignment and prioritization
• Develop product plans with clear measurable success criteria and own the mechanisms to communicate variance in product KPIs and progress against the roadmap

Basic Qualifications

• Bachelor's degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Preferred Qualifications

• Master's degree in a quantitative/technical field such as computer science, engineering, statistics
• 5+ years of technical product or program management experience
• Experience bridging technical and business teams to collect and refine requirements, prioritize incoming work requests, and ensure all committed work is delivered on time
• Experience developing, deploying and managing AI products at scale