US Commercial Excellence Lead

About the role

The Commercial Excellence Lead – Regional (U.S.) serves as the central commercial interface for an agent-led sales model, accountable for ensuring independent agents can sell effectively, compliantly, and efficiently. This role operates as a single point of accountability for all non-operational commercial activities across an assigned U.S. region.

Responsibilities

• Act as the single point of contact for all agents within their geography on commercial and sales-support matters
• Provide day-to-day support across pricing, contracts, reporting, sales tools, and customer inquiries
• Proactively manage agent needs and risks that could impact revenue, customer experience or compliance
• Career Page
• Coordinate deal execution within an agent-led selling framework, including opportunity and pipeline support
• Own regional tracking and updates of pricing/contract statuses
• Act as liaison between agents and other internal functions to ensure governance without slowing sales
• Translate commercial data into actionable insights
• Surface risks and opportunities specific to agent behavior and market dynamics
• Identify recurring pain points in the agent model and drive process simplification and standardization
• Support rollout and adoption of enterprise commercial excellence initiatives at the local level
• Triage issues within Implant Base and ensure on-time case bookings

Requirements

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Finance, or a related field or experience in lieu of degree
• 2+ years of experience in commercial operations, sales support, or project coordination roles
• Proficiency in Microsoft Office Suite, especially Excel and PowerPoint
• Strong analytical skills with the ability to interpret data and generate insights
• Excellent communication and interpersonal skills to work effectively with cross-functional teams

Preferred Qualifications

• Knowledge of data visualization tools like Tableau or Power BI
• Familiarity with commercial strategy frameworks and sales methodologies
• Previous experience in a commercial excellence or sales operations role within a B2B environment