US-Business Pro

Summary

Apple Retail brings together the best of Apple to help businesses succeed. Passionate about business solutions, Business Pros develop and grow relationships with high-potential business customers, fostering a culture where business integration is valued.

About the role

You will be part of a team dedicated to helping businesses thrive. Your responsibilities include establishing and engaging business customers, showcasing Apple and third-party products and services, and collaborating with leadership to transition accounts.

Responsibilities

• Showcase Apple and third-party products and services to business customers
• Engage with and provide excellent customer service to Apple Retail Business customers
• Serve as the go-to expert on business solutions and mentor the team
• Collaborate in business sessions, briefings, workshops, and events
• Partner with leadership and cross-functional partners to transition accounts
• Strategize, plan, and forecast business performance
• Maintain process mastery of all Retail Business programs and offerings
• Perform other tasks as needed, including providing customer service and support

Requirements

• Available to work flexible schedules based on business needs
• Experience in retail or sales, or related work experience
• Extensive business solutions experience with Apple products and services
• Proficient in the local language, both written and spoken

Qualifications

• Track record of strong performance and results in technology or business solutions sales
• Effective communicator who can tailor communication styles to different audiences
• Ability to work in a fast-paced environment and make timely decisions
• Excellent organizational and process management skills, prioritization, and responsiveness to customer requests
• Strong learning, negotiation, interpersonal, and customer service skills
• Advanced Apple expertise on mobility adoption and business transformation, knowledge of key SMB industries, technology trends, and challenges

Skills

As a Business Pro, you will need to demonstrate excellent learning, negotiation, interpersonal, and customer service skills, and draw from advanced Apple expertise on mobility adoption and business transformation.

Benefits

Apple offers a comprehensive benefits package that includes health insurance, retirement plans, and paid time off. We also provide a supportive and inclusive work environment where you can thrive and contribute to our mission of making the world better through technology.

Pay

The pay range for this role is $50,000 - $80,000 annually, depending on qualifications and experience.

Schedule

The schedule for this role may include evenings, weekends, and public holidays, based on business needs.