US-Business Pro

Summary

Apple Retail brings together the best of Apple to help businesses succeed. Passionate about business solutions, Business Pros develop and grow relationships with high-potential business customers, fostering a culture where business integration is valued.

About the role

You are part of a team dedicated to helping businesses thrive. Your responsibilities include establishing and engaging business customers, providing excellent customer service, serving as a resource and mentor, and collaborating with leadership to connect customers with powerful tools and solutions.

Responsibilities

• Establish and engage business customers by showcasing Apple and third-party products and services.
• Help customers discover how Apple and third-party products and solutions can enhance and support their businesses and enrich the lives of their customers and employees.
• Proactively engage with and provide excellent customer service to Apple Retail Business customers.
• Serve as the go-to expert on business solutions and mentor the team on business customer needs and solutions.
• Collaborate in business sessions, briefings, workshops, and events by identifying and recommending unique offerings to fit customers' business needs.
• Partner with leadership and cross-functional partners to transition accounts in line with account engagement strategy.
• Strategize, plan, and forecast business performance through account management, pipeline building, and opportunity management.
• Maintain process mastery of all Retail Business programs and offerings to ensure compliance with policies and procedures.
• Perform other tasks as needed, including providing customer service and support in your line of business.

Requirements

• Available to work a schedule based on business needs that may include nights, weekends, and public holidays.
• Experience in retail or sales, or related work experience.
• Extensive business solutions experience with Apple products and services.
• Proficient in the local language, both written and spoken (sign language supported).

Qualifications

• Show a track record of strong performance and results in technology or business solutions sales.
• Communicate effectively and tailor your communication style to different audiences.
• Work in a fast-paced environment and make timely decisions, sometimes under tight deadlines and pressure.
• Build rapport and work effectively with both internal and external customers, including business owners and executives.
• Demonstrate excellent organizational and process management skills, the ability to set priorities, and responsiveness to customer requests.
• Demonstrate excellent learning, negotiation, interpersonal, and customer service skills.
• Draw from advanced Apple expertise on mobility adoption and business transformation with knowledge of key SMB industries, technology trends, and challenges.
• Learn, navigate, and use new tools and systems.

Skills

• Strong business and sales acumen.
• Knowledge of Apple products and services, key Small Medium Business (SMB) industries, business challenges, and trends in your local community.
• Excellent organizational and process management skills.
• Effective communication and relationship-building skills.
• Ability to work in a fast-paced environment and make timely decisions.
• Advanced Apple expertise on mobility adoption and business transformation.

Benefits

Apple offers a comprehensive benefits package that includes:

• Health insurance
• Retirement plans
• Flexible spending accounts
• Employee assistance programs
• Discounts on Apple products

Pay

The pay range for this role is $50,000 - $80,000 annually, depending on experience and qualifications.

Schedule

The schedule for this role may include evenings, weekends, and public holidays, based on business needs.

Equal Opportunity Employer

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.