US-Business Pro

About the role

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. As a Business Pro, you’re part of a team passionate about helping businesses succeed by developing and growing relationships with high-potential business customers and building loyalty through maintaining those relationships.

You will serve as a resource and mentor for the broader team, supporting an environment where business is integrated into Apple Retail’s culture. You’ll partner with leadership to connect customers with powerful tools and solutions that help their businesses thrive.

Responsibilities

• Establish and engage business customers by showcasing Apple technology and helping them discover how Apple and third-party products and solutions can enhance and support their businesses.
• Proactively engage with Apple Retail Business customers, providing excellent service by understanding their needs, identifying ownership opportunities, presenting products and services, and educating them on relevant ways to buy.
• Serve as the go-to expert on business solutions and mentor the team on business customer needs and solutions.
• Collaborate in business sessions, briefings, workshops, and events by identifying and recommending unique offerings tailored to customers’ business needs.
• Partner with leadership and cross-functional teams to transition accounts in line with the account engagement strategy, ensuring a seamless customer experience.
• Strategize, plan, and forecast business performance through account management, pipeline building, and opportunity management using Customer Relationship Management (CRM) and other tools.
• Maintain process mastery of all Retail Business programs and offerings to ensure compliance with policies and procedures.
• Perform additional tasks as needed, including providing customer service and support in your line of business.
• Contribute to an inclusive environment by respecting differences and demonstrating Apple’s values of inclusion and diversity in daily activities.

Requirements

• Be available to work a schedule based on business needs, which may include nights, weekends, and public holidays, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience in retail or sales, or related work experience.
• Possess extensive business solutions experience with Apple products and services.
• Be proficient in the local language, both written and spoken (sign language supported).

Preferred Qualifications

• Show a track record of strong performance and results in technology or business solutions sales.
• Communicate effectively and tailor your communication style to different audiences.
• Work in a fast-paced environment and make timely decisions, sometimes under tight deadlines and pressure.
• Build rapport and work effectively with both internal and external customers, including business owners and executives.
• Demonstrate excellent organizational and process management skills, the ability to set priorities, and responsiveness to customer requests.
• Demonstrate excellent learning, negotiation, interpersonal, and customer service skills.
• Draw from advanced Apple expertise on mobility adoption and business transformation, with general knowledge of key SMB industries, technology trends, and challenges.
• Learn, navigate, and use new tools and systems.