URGENTLY NEEDED Contents Manager - Restoration

About the role

We are seeking an experienced Contents Restoration Manager to oversee and organize fire contents cleaning, mitigation, and related restoration projects across four locations. This is a hands-on leadership position responsible for managing project workflow, developing technicians, and ensuring projects are completed efficiently, on time, and to a high standard. The ideal candidate is an experienced restoration professional who understands the complexities of contents restoration and mitigation and has the leadership skills to build a strong, accountable team. This is an excellent opportunity for a restoration professional who is ready to take the next step into department-level leadership. You'll have the opportunity to directly influence team performance, operational efficiency, profitability, and the continued growth of the Contents Department across multiple locations.

Responsibilities

• Oversee and coordinate fire contents cleaning, contents restoration, and related mitigation projects across four locations.
• Assign projects to Lead Technicians and oversee their progress to ensure timely, efficient completion.
• Monitor project performance, workflow, quality, and productivity.
• Mentor, train, and manage all active employees within the Contents Department.
• Provide leadership and support to Lead Technicians and field personnel.
• Identify opportunities to improve processes, efficiency, and profitability.
• Work closely with the Director of Operations and Management Team to address operational challenges and opportunities.
• Help ensure accurate documentation, estimating, and project records.
• Maintain strong communication with customers, insurance professionals, vendors, subcontractors, and internal teams.
• Ensure work is performed in accordance with company standards and industry best practices.

Requirements

• 5+ years of mitigation/restoration experience preferred; candidates with less experience but strong leadership and contents experience will be considered.
• Strong knowledge of contents restoration, fire damage, and mitigation processes.
• Proficiency with Xactimate required; Symbility experience is a plus.
• Strong computer and organizational skills.
• Strong time-management skills and ability to manage multiple projects simultaneously.
• IICRC certifications highly preferred.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with company contribution
• Paid Vacation
• Paid Sick Time
• Paid Holidays

Pay

$70,000-$80,000 base salary + commission