Urgent Care Veterinary Receptionist

About the Role

At Veterinary Urgent Care Center Plymouth, our mission is built on providing compassionate, critical care to the pets of Plymouth, Massachusetts, when they need it most. Our dedication to exceptional patient care and client communication is reflected in our excellent 4.9-star Google rating, demonstrating the profound trust our community places in us. We are seeking highly skilled teammates to join a supportive environment where you can immediately contribute to high-quality medicine alongside collaborative professionals.

Joining our team means integrating into a broader network dedicated to your professional growth. While practicing focused urgent care medicine daily, you benefit from strong organizational support designed to help all teammates succeed. We offer structured career advancement pathways, including mentorship and programs that support achieving credentialed technician status or moving into leadership roles. Our commitment extends beyond the treatment room, ensuring you have the resources necessary for stability and continuous learning throughout your career.

Practicing urgent care requires sharp skills and quick decision-making, and we ensure you have the appropriate support system to match the high level of acuity. As part of a larger, supportive organization, you will have access to streamlined operational protocols and internal specialty consultations for complex cases, ensuring continuity of care and educational opportunities. We prioritize investments in technology and ongoing education to maintain high standards, providing you with the tools to confidently practice modern, efficient, and high-impact medicine.

Plymouth, Massachusetts, offers an exceptional quality of life, balancing historical significance with vibrant coastal community living. Known as "America's Hometown," the area provides unique opportunities to enjoy the ocean, explore scenic New England landscapes, and benefit from a family-friendly atmosphere. When you are not treating patients, you will find easy access to the Cape Cod region and the cultural amenities of Boston, offering a perfect blend of relaxed seaside living and major metropolitan access.

Responsibilities

• Be the Director of First Impressions: Manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: Maintain accurate medical records, manage appointment schedules, and handle financial transactions to keep the hospital running smoothly and efficiently.
• Advocate for Pet Health: Partner in pet wellness by educating clients on preventative care and other hospital services to ensure every pet receives the best care possible.
• Embody Compassion and Empathy: Be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

Requirements

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred.
• A flexible schedule, including days, nights, and weekends, is required.

Benefits

• Competitive Compensation: A competitive hourly rate or salary based on your experience and role.
• Health & Wellbeing: Comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.
• Financial Security: Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.
• Commitment to Growth: Support for your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.
• The Power of a Network: Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and best practices.
• Valuable Perks: Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About the Organization

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.