Urgent Care Supervisor (CUC)

Responsibilities

• Practice Management and Staff Development
• Administrative Oversight and Accountability of All Staff
• Maintain Staff Morale
• Problem Solve and Build a Positive Work Culture
• Collaborate with Other UC Location Supervisors
• Support, Delegate, and Participate in Clinic Operations
• Weekend and On-Call Coverage
• Visit Tracking and Order Tracking Management
• Review Daily Work
• Escalate Non-Compliance/Non-Response Concerns
• Plan Monthly Staff Meetings
• Communicate Items Regarding Trainings, Leadership Updates, and Other Discretionary Items
• Attend Necessary Meetings and Participate in CPH Strategic Committees/Subcommittees
• Attend Monthly Manager/Supervisors Meetings
• Maintain Strict Confidentiality and Adhere to HIPAA Guidelines
• Oversee Daily Deposit Reconciliation and Cash Management
• Maintain Inventory and Equipment Safety
• Monthly Safety Check of Equipment
• Assist Other Locations and Departments
• Provide Clinic Support as MA and/or PS
• Manage, Maintain, and Communicate Monthly Staffing
• Conduct Timely Staff Reviews
• Attend and Facilitate Provider Reviews and 1:1 Sit Downs
• On-Site Onboarding for New Employees
• Facilitate Training Schedule for New Hires
• Manage Staff and Provider Scheduling and Timecards
• Monitor and Support Staff Coverage
• Manage Timely Time Off Requests
• Provide Feedback on Providers and Staff
• Provide Input on Process and Procedure Improvements
• Ensure Patient Surveys Are Completed Within Appropriate Time Frame
• Triage and Handle Low-Level Patient Complaints
• Use Situations and Examples to Coach Staff
• Inform DCO of Situations at Weekly Meetings
• Hand Off High-Level Situations/Complaints to DCO or CMO
• Technology/Facility Inventory Tracking
• Maintain Office Equipment Per Manufacturer's Guidelines
• Submit Help Tickets as Needed
• Sort and Distribute Incoming and Outgoing Mail
• Maintain Clinic Readiness for Electronic Downtime
• Skilled in Management, Prioritization, Problem Solving, and Multitasking
• Skill in Exhibiting Compassion, Empathy, and Understanding
• Knowledge of Medical Practice Protocols Related to Scheduling Appointments
• Knowledge of Computerized Scheduling Systems
• Knowledge of Customer Service Principles and Techniques
• Knowledge of Medical Terminology
• Knowledge of Basic Math and Modern Office Procedures
• Ability to Communicate Calmly and Clearly with Patients
• Ability to Maintain Confidentiality Regarding Patient Records
• Ability to Work Effectively as a Team Member

Qualifications

• Certification in CPH PS
• RMA or CCMA Preferred

Education

• High School Diploma or Equivalent

Experience

• Minimum of 2+ Years’ Experience in Physician’s Office or Equivalent Combination of Training and Experience
• At Least 1 Year in Lead Position Preferred