Urgent Care Delivery Supervisor

HealthPartners is hiring for a full-time Care Delivery Supervisor at our East Metro Urgent Care sites, which include Woodbury, Arden Hills, Como, St. Paul, and Apple Valley.

About the role

The Care Delivery Supervisor provides leadership, direction, organization, and administration of daily clinic operations in patient care and ancillary services areas. This position works in collaboration with the Business Systems Supervisor. Service excellence is centered on patient care and patient relationships and is the responsibility of all employees.

Responsibilities

• Supervises staff, including hiring, transferring, laying off, promoting, disciplining, training, rewarding, and reviewing performance.
• Ensures compliance with organizational and departmental policies and procedures.
• Patient Service:
  • Acts as a role model of Service Excellence, demonstrating courtesy, compassion, and responsiveness.
  • Prioritizes patient needs at every opportunity and reinforces a service-oriented mindset.
  • Identifies and addresses missed opportunities for improving customer service.
  • Coaches employees on improving service skills and identifies training needs.
  • Holds self and employees accountable for high service standards.
  • Views customer complaints and feedback as opportunities for improvement.
  • Actively listens to patient concerns and ensures appropriate follow-up.
  • Documents concerns, identifies trends, and collaborates on solutions to improve satisfaction.
  • Includes patient satisfaction discussions in staff meetings and sets improvement priorities.
• Quality and Data:
  • Collaborates with clinic supervisors, providers, and staff to design, implement, and evaluate care delivery initiatives.
  • Uses quality management tools to monitor care standards, processes, and outcomes.
  • Reviews and interprets quality data to improve care outcomes.
  • Facilitates meetings to gather input and provide feedback on care initiatives.
  • Participates in business continuity and disaster recovery planning.
• Financial:
  • Plans, develops, and monitors the budget for their area of responsibility.
  • Collaborates with leadership to ensure optimal revenue capture.
  • Authorizes expenditures and acts as a steward of resources.
• Job Functions Specific to this Position:
  • Oversees medical supplies, equipment, sterilization processes, and ancillary staff services.
  • Serves as a Local 113 expert in a union environment.
  • Performs other assigned duties.
• Urgent Care Addendum:
  • Supervises daily operations of multiple urgent care departments, ensuring goals are met through planning, implementing, and directing programs and support personnel.
  • Uses a systematic approach to nursing practice, including assessment, planning, diagnosis, implementation, and evaluation.
  • Remains current with multi-systems concepts, including general medical, specialty, and emergency care.
• Tasks and Responsibilities:
  • Interviews, hires, mentors, evaluates, and disciplines support personnel.
  • Directs and supervises daily operations, ensuring safe staffing coverage (Monday-Friday 8am-8pm, Saturday-Sunday 8am-5pm, Holidays 8am-5pm).
  • Adjusts staffing resources to respond to emergencies or unpredictable patient volumes.
  • Answers on-call pager and addresses concerns.
  • Working Supervisor (30-50%):
    • Performs direct patient care, including triaging patient conditions and determining acuity.
    • Manages nurse schedules for independent visits and implements standing orders (e.g., dressing changes, staple/suture removals).
    • Assists with diagnostic, therapeutic, or surgical procedures within RN scope of practice.
    • Assesses and treats minor health problems independently and performs routine tests (e.g., EKG, catheterization, lab specimens).
    • Committed to working varied shifts, including evenings, weekends, and holidays.
  • Acts as a resource for daily department activities, manages patient flow, and monitors EPIC schedules.
  • Assists in developing and implementing new services, policies, and training programs.
  • Maintains emergency response preparedness, including fire drills and Code Blue events.
  • Resolves patient concerns and serves as a resource for staff and community education.
  • Participates in quality improvement activities, in-services, and workshops.
  • Ensures staff (and self) maintain certifications in BLS (CPR), IV administration, and EKG.

Requirements

• Graduate of a Bachelor of Science or Arts degree program or health-related field, or six years of full-time clinical nursing experience.
• Current RN licensure in Minnesota; Wisconsin licensure within two months of hire.
• Two years of staff supervisory experience.
• Two years of leadership/management experience with a healthcare team.
• Demonstrated organizational, problem-solving, and project management skills.
• Ability to manage resources and staff within budget requirements.
• Strong written, oral, and analytical communication skills.
• Basic computer knowledge and ability.
• Customer service experience with strong communication skills for patient/public interactions.
• Ability to lead, mentor, and motivate employees.
• Ability to understand, implement, and monitor care improvement and patient service data.

About Us

At HealthPartners, we believe in the power of good—good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work. We’re a nonprofit, integrated health care organization providing health insurance in six states and high-quality care at over 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals and conducting innovative research that improves lives globally. Everyone is welcome, included, and valued at HealthPartners. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits

As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including:

• Health benefits to support your physical and mental well-being.
• Time off to recharge and maintain work-life balance.
• Retirement planning options.
• Continuous learning opportunities to grow your skills.

Our goal is to help you thrive physically, mentally, emotionally, and financially so you can continue delivering exceptional care.