Urgent Care Program Manager, Clinical Practice Manager

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal. Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being. Our dedication to promoting children's health extends beyond our organization and encompasses the broader community.

About the role

The Program Manager of Clinical Practice Operations supports the implementation and execution of clinical operational initiatives related to the acquisition and integration of primary care and urgent care practices. This role performs detailed, on-site assessments, coordinates implementation of approved recommendations, and partners closely with practice leadership to operationalize workflows, policies, training, and system enhancements. The Program Manager consults and serves as liaison for clinical documentation enhancements with EPIC build team, guides the development of patient education programs and materials for physician corporation practices, and provides oversight and management of Clinical Integration Specialist(s).

Responsibilities

• Performs detailed on-site assessments of clinical workflows, staffing models, and care processes within acquired practices
• Implements approved clinical and operational recommendations in collaboration with practice leadership and system partners
• Supports rollout of standardized policies, procedures, clinical guidelines, and workflows
• Coordinates EMR enhancements and workflow changes with build teams and end users to ensure adoption
• Facilitates clinical training, onboarding, and competency validation activities in partnership with clinical educators
• Supports recruitment and onboarding processes for clinical staff during practice integration
• Assists in deployment of patient education programs and materials within practices
• Tracks progress, outcomes, and adoption of implemented initiatives; reports status and risks to leadership
• Provides ongoing support to practices during transition and stabilization phases

Requirements

• At least 8 years direct patient care experience as an RN in a variety of patient care settings
• At least 2 years direct patient care in a pediatric health care setting
• At least 2 years ambulatory practice; direct patient care and/or management experience (preferred)

Qualifications

• Four-year Bachelor's degree or equivalent experience
• Bachelor of Science in Nursing (required)
• Graduate or professional work or advanced degree; or equivalent experience (preferred)
• Texas RN License (required)
• SLS upon hire (required)

Benefits

• Employee portion of medical plan premiums are covered after 3 years
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement

Schedule

Monday - Friday, 8:30 am - 5:00 pm

Work Environment

We welcome, value, and respect the beliefs, identities, and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.