Urgent Care Medical Assistant

About the Role

This position supports the delivery of high-quality, patient-centered care within Banner Health Urgent Care. The Medical Assistant assists healthcare providers with clinical procedures, patient assessments, and administrative duties to ensure efficient operation of the clinic. The role requires flexibility, professionalism, and compassionate care in a fast-paced environment. The incumbent may be required to float to other Banner Health Urgent Care clinics within the surrounding area based on operational needs.

Responsibilities

• Prepares patient for exam and treatment by taking and recording vital signs, symptoms, and other necessary measurements; documents chief complaint and pain scores as appropriate.
• Reports changes in patient condition to the clinician.
• Assists providers with exams and minor in-office procedures, including taking blood pressure, documenting respiration and heart rate/pulse, taking temperature, performing phlebotomies, ear irrigation, and EKGs.
• Acts as a chaperone as needed.
• Uses universal blood and body fluid precautions and personal protective equipment as required.
• Prioritizes patient flow through the clinical process.
• Coordinates and manages patient care, including pre-certifications, referrals, authorizations, prescriptions, and scheduling for clinic, hospital, and ancillary medical treatments.
• Communicates test results to patients.
• Acts as a resource to clinicians to provide optimal patient care.
• Administers medications in accordance with established policies and procedures or as directed.
• Provides clerical support, including patient notifications and documentation (e.g., medical records, labs, authorizations, X-rays, hospital records).
• Ensures complete and accurate billing information for patient encounters in a timely manner.
• Maintains a clean, functional environment, including cleaning and disinfection of equipment, exam rooms, and storage areas.
• Disinfects equipment and instruments following sterilization procedures and OSHA guidelines.
• Performs basic maintenance of equipment and coordinates repairs as needed.
• Orders and stocks supplies for patient care areas.
• Manages medication ordering, expired medications/equipment, and recalls.
• Develops and maintains effective communication with external and internal customers.
• Completes on-boarding/orientation activities, including simulation training as required.

Requirements

• High school diploma/GED or equivalent working knowledge.
• Completion of an approved medical assistant training program as defined by state regulations.
• Active Medical Assistant Certification is required. Certification must meet Meaningful Use requirements and include one of the following:
  • Registered Medical Assistant (RMA) with current membership from American Medical Technologists (AMT).
  • Certified Medical Assistant (CMA) with current membership from American Association of Medical Assistants (AAMA).
  • Certified Clinical Medical Assistant (CCMA) with current membership from National Health Career Association (NHA) (test administered after 7/1/2017 only).
  • National Certified Medical Assistant (NCMA) with current membership from National Certified Competency Testing (NCCT).
• BLS certification required.
• Strong computer skills, including experience with medical software.
• Exceptional interpersonal and communication skills.
• Ability to manage multiple changing priorities effectively and organized.
• For employees working in behavioral health clinical settings serving children: Must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain it for the duration of employment. An Arizona Criminal History Affidavit must be signed upon hire.

Preferred Qualifications

• Experience with office medical procedures, treatments, and knowledge of insurance and managed care operations.
• Experience with EMR and scheduling software.

Schedule

Full-Time (Three 12-hour shifts per week). Variable schedule; must be available to work any day of the week, including weekends.