Urgent Care Lead Nurse Practitioner

Key Responsibilities

• Deliver comprehensive urgent care services to all ages.
• Participate in Administrative call with operations dyad.
• Ensure overall quality of care provided by the medical provider team, including:
• Selection and onboarding of locums and permanent providers.
• Completion of FPPE for new providers.
• Anual chart reviews and feedback.
• Review and respond to Patient Experience grievances.
• Investigate reported events in the safety system.
• Referral of cases to Peer Review, PQIC for unexpected outcomes or deviations from standards.
• Monitor compliance with medical policies and protocols approved by SEARHC committees.
• Collaborate with Clinic Operations to maximize clinical quality measures (GPRA, HRSA, DNV, or other standards).
• Serve as supervisor, consultant, mentor, and coach for clinicians.
• Resolve provider group conflicts (e.g., scheduling, call coverage).
• Chair monthly medical staff meetings to share updates and gather feedback.
• Arrange CME opportunities and staff training sessions.
• Operational & Quality Improvement:
• Work with Primary Care Lead and BRH to ensure seamless care transitions for SEARHC patients.
• Review patient complaints/compliments and implement improvements.
• Recommend staffing, facility enhancements, and equipment purchases.
• Support strategic initiatives and organizational goals.

Qualifications

• Education & Licensure: MD, DO, or APP with active SEARHC medical staff privileges.
• BLS required; ACLS, PALS preferred.
• State of Alaska Medical License.
• Minimum 3 years of post-residency clinical practice.
• Previous experience in medical administration or provider supervision preferred.
• Knowledge & Skills:
• Primary health and urgent care principles and practices.
• Human resources management concepts.
• Quality improvement methodologies.
• Accreditation standards (Joint Commission, CMS), EMTALA, HIPAA.
• Risk management, medical ethics, and malpractice principles.
• Strong clinical leadership, teamwork, and conflict resolution skills.
• Ability to analyze complex situations, problem-solve, and communicate effectively.