URBN Desktop Analyst

Role Responsibilities

Provides support for employees across the Navy Yard campus, off-site offices, and remote workers. Utilize troubleshooting techniques to diagnose and resolve issues submitted through our help desk website as well as case escalations submitted via our remote support teams. Maintain Zoom rooms across Navy Yard campus and off-site offices. Manage hardware deployment for new employees and refreshed equipment for existing employees.

Qualifications

• Experience troubleshooting Windows 10, macOS, ChromeOS, iOS, and Android devices.
• Micorsoft Office 365 experience (Office apps, OneDrive/SharePoint).
• Excellent communication skills (written and verbal).
• Ability to manage and prioritize workload to ensure support requests are handled with SLA’s.
• Excellent customer service, interpersonal, and organizational skills; ability to multi-task in a fast-paced changing environment.

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more!

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment.