Desktop Analyst

About the role

This position involves managing and supporting various computing resources in a hospital setting, including PCs, notebooks, thin clients, tablets, smartphones, printers, copiers, fax machines, and scanners.

Responsibilities

• Install, troubleshoot, secure, repair, implement, and manage hospital-wide computing resources.
• Develop, distribute, and maintain desktop images and software packages.
• Resolve technical issues via phone, email, in-person using a trouble ticket system, and respond to issues according to department policies.
• Work directly with customers to solve any and all Information Technology issues.
• Provide excellent customer service at all times.

Requirements

• Associate’s degree or equivalent from two-year college or technical school, or a high school diploma or equivalent and at least three years of relevant experience and/or training.
• Ability to work any scheduled shift and respond to on-call situations.
• Current A+ certification and one IT industry-recognized certification, which must be obtained within six months of hire/transfer date.
• A Bachelor’s degree in a relevant field may substitute for the industry-recognized certification.

Qualifications

• Must be able to work 100% on-site daily.

Skills

• Written and verbal communication skills.
• Customer service and interpersonal skills.
• Initiative and independent analytical and evaluative judgment.

Benefits

N/A

Pay

N/A

Schedule

N/A