Desktop Remote Analyst

Skills That Drive Success

• Experience working with enterprise ticketing platforms such as ServiceNow, Cherwell, or similar ITSM tools.
• Experience managing and coordinating incident queues while meeting Service Level Agreements (SLAs).
• Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Excellent verbal and written communication skills with a customer-first mindset.
• Experience creating reports and analyzing operational data using Microsoft Excel, Word, and PowerPoint.
• Experience using Microsoft SharePoint to manage and access documentation.
• Working knowledge of computer hardware, software, networking, and IT support terminology.
• Strong attention to detail and commitment to maintaining accurate documentation.
• Able to work independently while collaborating effectively across multiple teams.

Qualifications

• High School Diploma or equivalent required + 1-2 years of work experience in the IT field.

Benefits

The salary range for this position is $19-22.50/hr. This range reflects the anticipated base pay for the position and is not a guarantee of final compensation. Actual compensation will be determined based on factors including experience, skills, education, location, contract requirements, and business needs.

Iron Bow Technologies reserves the right to fill this role at a different level, depending on qualifications and organizational priorities. This range represents only one component of Iron Bow’s total compensation package. An overview of our benefits is available on our careers page.