Urbana- Administrative Assistant & Back-Up Plumbing Showroom Sales

About the role

Connor Co., a company rich in history, seeks a career-minded Administrative Assistant / Back-Up Plumbing Showroom Sales professional in Urbana, IL for a long-term position. A background in plumbing or the construction industry is preferred but not required. Strong computer and customer service skills are necessary.

Candidates must be available to pass a pre-employment drug test and background check and work from 7:30 am until 4:30 pm, Monday through Friday.

Responsibilities

• Answer incoming calls, screen, and direct calls to the appropriate person
• Greet visitors and maintain the front desk area in a neat and organized fashion
• Sort and deliver mail daily
• General filing
• Enter and submit weekly payroll hours for branch employees into UKG
• Accounts Receivable (A/R) data entry
• Monitor invoices for tax-exempt status, delivery charges, and freight charges; add or modify as needed
• Receive packing lists once purchase orders have been checked in
• Scan daily manifests
• Monitor transfers (old and/or disputed)
• Order office and warehouse supplies as needed
• Demonstrate products, explain product features, and solicit orders
• Recommend products to customers based on their needs and interests
• Answer customers’ questions about products, prices, availability, product uses, and schedule appointments
• Estimate or quote prices, explain warranties, and delivery dates
• Prepare estimates and bids that meet specific customer needs
• Follow up on estimates and bids submitted to customers
• Provide customers with product brochures or catalogs
• Consult with clients after sales to resolve problems and provide ongoing support
• Monitor product innovations, competitors’ products, pricing, and sales
• Process Return Goods and update Returns Goods Queue
• Provide the Branch Manager with reports or additional tasks as requested
• Attend industry trade shows and product training when needed
• Other duties as assigned

Requirements

• High School Diploma or its equivalent
• Minimum of 2 years of customer service experience
• Kitchen & Bath design experience preferred, but not required

Skills

• Very detail-oriented and focused on accuracy
• Friendly with a positive attitude
• Patient and professional while managing a busy workload
• Self-motivated and able to work with minimal supervision under tight deadlines
• Critical thinker, using logic and reasoning to identify alternative solutions
• Working knowledge of Microsoft Office
• Ability to learn Eclipse software
• Maturity and experience to interface with all levels of management, personnel, and customers
• Strong interpersonal communication skills
• Strong organizational skills
• Ability to determine and prioritize workload
• Willingness to travel (for training events)

Benefits

• Medical, Dental, and Vision coverage
• Voluntary Term Life
• Medical & Dependent Care Flexible Spending Accounts
• 401k
• Paid Time Off (PTO)
• 8 paid holidays

Benefits covered 100% by Connor Co. for full-time employees include:

• $10,000 in life insurance
• Short-Term Disability
• Long-Term Disability