Administrative Assistant, Residential Real Estate

What You'll Do

• Answer incoming phone calls promptly and professionally
• Direct calls and inquiries to the appropriate staff
• Provide top tier customer service in-person, by phone, and through email
• Receive mail/packages and distribute according to process
• Scan, file, and organize both physical and digital documents
• Maintain accurate and organized office records
• Send out checks and loan packages in a timely and accurate manner
• Aid with basic transaction tasks as needed
• Provide coverage for the front desk as needed

What You'll Need

• Previous experience in an office administrative role is preferred but not required
• Knowledge of the real estate or mortgage industry is helpful
• Exceptional communication and customer service skills
• Strong attention to detail
• Dependable
• Technologically savvy
• Skilled multitasker
• Highly organized

What We Offer

• Competitive base salary based on experience
• Eligible for annual bonuses based on performance
• Full Medical, dental, and vision insurance coverage for employee
• Disability and life insurance
• 401(k) with company match
• Paid Time Off (PTO)
• Excellent training and mentorship program
• Collaborative and family-oriented culture
• Real growth opportunities

Hankin & Pack Core Values

• Consistency - Deliver the same high standard on every deal by following firm policies and client expectations.
• Communication - Be helpful, precise, and cheerful. Proactively bring solutions.
• Enjoy the Journey - Bring positivity and lift up those around you, even when challenges arise.
• Productivity - Be efficient to create space for innovation and growth.
• Accountability - Own your work and be proud of your contributions.
• Servant Mentality - Deliver respectful, people-first service in every interaction.
• Teachability - Stay humble and open to learning new approaches.
• Tenacity - Be resilient, work hard, and stick with it until the job is done.