Upper Deck: Supervisor

About the role

Cooperstown All Star Village is the premier youth baseball tournament destination in Oneonta, NY, delivering exceptional food and beverage experiences to athletes, families, coaches, and spectators. Our diverse dining outlets, including high-volume concessions, family-friendly restaurants, casual sports bars, and team-focused dining spaces, combine innovative menus, energetic service, and modern operational tools such as MarginEdge, Square POS, and 7Shifts to drive revenue, maximize efficiency, and elevate guest engagement.

Key Responsibilities

• Create, manage, and adjust staff schedules to ensure proper coverage during peak and seasonal periods.
• Oversee daily shift operations and support employees to maintain high service and cleanliness standards.
• Train new hires and provide ongoing coaching to team members on service procedures, POS operation, opening/closing duties, and safety guidelines.
• Manage and troubleshoot POS systems, including menu updates, cash handling, and reporting.
• Monitor guest satisfaction and address issues promptly and professionally.
• Assist with inventory counts, restocking, and supply management.
• Cookordination communication between front-of-house and back-of-house teams to maintain efficient service flow.
• Ensure compliance with health, safety, and sanitation regulations.
• Support management with administrative duties and policy implementation.

Qualifications

• Proven experience in restaurant, food service, or hospitality leadership roles (supervisor, shift lead, or similar).
• Strong understanding of restaurant operations, guest service standards, and food safety procedures.
• Excellent communication, problem-solving, and conflict resolution abilities.
• Ability to multitask and stay calm during high-volume or peak service periods.
• Preferred proficiency with POS systems, including troubleshooting, reporting, and menu adjustments.
• Ability to create, manage, and optimize staff schedules based on labor needs and business volume.
• Skilled in training, coaching, and developing team members.
• Basic understanding of inventory control, cash handling, and daily administrative tasks.
• Knowledge of health and safety regulations (ServSafe or similar certification is a plus).
• Reliable, professional, and committed to delivering consistent guest experience.

Physical Requirements

• Must be able to stand and walk for extended periods (up to 8–10 hours).
• Frequent bending, lifting, reaching, and carrying items up to 25–50 pounds.
• Ability to work in a fast-paced environment with shifting priorities.
• Exposure to heat, humidity, cleaning chemicals, and typical kitchen/restaurant noise levels.
• Must be able to perform opening and closing duties, including setup and breakdown of service areas.
• Availability to work nights, weekends, holidays, and fluctuating seasonal schedules as needed.
• Ability to move between indoor and outdoor areas if working in a seasonal or multivenue operation.
• Comfortable using computers, tablets, and POS equipment for extended periods.
• May require occasional climbing of small step ladders or reaching high shelves.

Benefits

Performance-based wage increases
Access to certifications, training programs, and professional development.
Regular performance reviews with actionable feedback.
Opportunities for cross-training and collaboration across departments.
Potential advancement within the company