Upgrade Pathway Coordinator

About the role

The University of Southampton Auditory Implant Service (USAIS) is a nationally recognized center of excellence that provides specialist assessment, surgical intervention, and lifelong support for individuals with auditory implants. Located at the University of Southampton Highfield Campus, Building 19, the clinic operates Monday to Friday from 9am to 5pm.

Job Purpose

To work with the Clinic Operational and Assistant Manager, Team Leaders, and clinical staff, to ensure effective management of University of Southampton Auditory Implant Service (USAIS) patients through the Cochlear Implant (CI) & Bone Conduction Hearing Implant (BCHI) Upgrade Pathway.

What You Will Do

• Manage and coordinate the purchase of newly implanted CI & BCHI patients processor technology
• Ensure every 5 years, patients progress through the upgrade pathway to replace their processor equipment with the latest technology
• Liaise with Clinical Team Leaders to manage and prioritize a high-volume caseload of upgrade patients, ensuring appropriate sequencing in line with clinical requirements, patient readiness, equipment availability, and service capacity
• Ensure accurate and timely ordering of equipment through NHS Supply Chain (NHSSC), to align with patient upgrade due dates, monitor and track order status & delivery dates
• Goods receipt, unpack and prepare the processor kit and accessories for the patient appointment

What You Will Bring

• Relevant work experience within an administrative or customer support role, preferably in a healthcare setting or clinical environment – including NHSSC and Patient Administration System (PAS)
• Strong communication skills are essential, with a proven ability to prioritize and manage a busy workload
• Excellent attention to detail, record keeping skills and maintenance of confidentiality for all data & patient information
• Strong teamwork skills and the ability to build positive working relationships
• Ability to thrive and support colleagues in a busy, noisy working environment

Special Requirements

• The maintenance of confidentiality in information and data management is mandatory & ability to cross-check data from multiple sources, with excellent attention to detail and accuracy

Working At UoS

• We value equality, diversity, and inclusion, ensuring a supportive and inclusive environment
• Enjoy a generous holiday allowance and additional university closure days
• Supports flexible working arrangements

Working At The University Of Southampton

Check out the staff benefits and why you should join us at The University of Southampton. An standard DBS check is required for this role.