University Registrar - College of Charleston

About the Role

The University Registrar provides strategic leadership and direction for the Office of the Registrar and serves as the College’s custodian of academic records. The Registrar leads a dedicated team of professional and support staff, fostering a collaborative, student-centered, and service-oriented culture that supports students, faculty, and staff while advancing student success and the effective operation of the College’s academic and administrative functions.

The Registrar ensures the integrity, accuracy, security, and responsible use of academic records and provides leadership for registrar-related systems, policies, processes, and services. The Registrar works collaboratively across the institution and consults with the Office of the Provost on policy maintenance and reform. The position promotes a university-wide perspective and works effectively with students, faculty, administrators, governance bodies, and external organizations while keeping abreast of emerging practices in higher education.

Requirements

• Master’s degree plus 5 years or more of supervisory experience and evidence of progressive advancement, and higher education management experience in a registrar’s office.
• Candidates with an equivalent combination of experience and/or education are encouraged to apply.

Skills

• Demonstrated leadership, vision, and analytical skills to ensure exceptional student services while upholding the academic policies and regulations of the College and safeguarding the integrity and security of all academic records.
• Strategic and collaborative leadership skills with the ability to modernize enrollment, records management, data governance, and student-success efforts while establishing and fostering a student-centered culture of service excellence within the Office of the Registrar.
• Ability to serve as a campus resource on federal and state regulations, including FERPA compliance and other policies relevant to the protection of student data, confidentiality, records integrity, and data security.
• Technological sophistication, including experience with cloud-based enterprise systems and technical expertise managing a complex administrative database. Demonstrated experience with OCR (Optical Character Recognition), Ellucian Banner (specifically Banner Student or a similar database), Degree Works (or a similar degree audit system), e-transcripts, and COGNOS (or a similar reporting tool) is required. Proficiency in MS Office applications is expected.
• Ability to maintain professional rapport and communicate effectively in writing and in person with students, parents/guardians, faculty, staff, administrative personnel, and other constituent groups; demonstrate sensitivity to their needs; and maintain appropriate confidentiality regarding student information.
• Experience managing staff and a department, including supervising and developing professional staff and fostering opportunities for professional growth.
• Demonstrated ability to exercise sound judgment, analyze complex issues, and succeed in a fast-paced environment with competing priorities.
• Experience with a student-success CRM.
• Experience leading system implementations, process modernization, workflow improvements, or other technology-enabled improvements in enrollment and records operations.
• Experience in a complex higher education environment with responsibilities comparable to those of the College of Charleston.
• Experience representing a Registrar’s Office through professional organizations such as AACRAO and SACRAO.

Schedule

Will work occasionally outside the College’s normal office hours (8:30 am – 5:00 pm, Monday through Friday) during systems implementations and upgrades, on graduation weekends, and monthly during the academic year. Attendance at Faculty Senate meetings during the academic year is required.

Benefits

• Insurance: Health/Dental/Vision
• Life Insurance
• Paid Leave: Sick/Annual/Parental
• Retirement
• Long Term Disability
• Paid Holidays
• Free CARTA Bus Service
• Employee Tuition Assistance Program (ETAP)
• Employee Assistance Program (EAP)

Full Benefits Package – Click Here