University Collections Coordinator

Summary Of Job Duties And Responsibilities

• Review, reporting and maintenance on all past due student accounts based on state and federal rules and regulations.
• Collections coordination through communication with debtors, loan agencies, and third-party collection agencies.
• Compile and prepare monthly summary reports on accounts in collection.
• Work closely with the Kentucky Department of Revenue and third-party collection agencies, preparing required documentation.
• Track and enter deposits and payment documents for outstanding accounts.
• Process miscellaneous web deposits for cashiering and private loan receipts.
• Collaborate with students, university staff, and external entities.
• Coordinate collection activities such as account resolution, settlement, analysis, posting, adjustments, and bankruptcies.
• Prepare documentation for third-party collection agencies and consolidation certification process.
• Support and train University staff to maximize collection efforts.
• Prepare clear and concise correspondence to resolve and collect outstanding accounts.
• Ensure timely follow-up for payment or resolution.
• Perform collection efforts via telephone and email, focusing on “at risk” accounts before formal processes.
• Prepare loan detail information for consolidation certification process.