Collections Coordinator

About the role

This position reports to the Accounting Manager and is based in Houston, Texas. The role is non-exempt and requires four days in the office with one remote day.

Responsibilities

• Work closely with attorneys to review aging reports, resolve billing questions, and develop outreach strategies.
• Proactively communicate risks, client concerns, and collection issues to attorneys and management.
• Provide clear, concise account summaries for attorney meetings or client discussions.
• Serve as a reliable point of contact for attorneys needing assistance with client account status or collection logistics.
• Monitor daily/weekly AR aging reports and identify accounts requiring follow-up.
• Contact clients regarding past-due balances through phone, email, and written correspondence while maintaining a courteous and solutions-focused approach.
• Document all outreach, commitments, and payment activity in the accounting system.
• Coordinate payment arrangements when appropriate and escalate delinquent accounts per firm policy.
• Collaborate with Legal Assistants and AR Clerk to research discrepancies, missing payments, and disputed charges to ensure accurate account status.
• Collaborate with billing staff to resend invoices, correct errors, apply adjustments, or resolve narrative-related questions.
• Liaise with the cash applications team to ensure payments are posted correctly.
• Maintain detailed notes, status codes, and follow-up schedules.
• Prepare weekly or monthly collection activity reports for management and practice leaders.
• Assist with month-end AR close tasks, reconciliations, and variance reviews.
• Support special projects related to collections, cash flow, or financial process improvement.

Requirements

• High school diploma required; Business or Accounting degree preferred.
• Minimum of five (5) years of experience in accounting or bookkeeping required.
• Prior collections experience, ideally within a law firm or professional services environment.

Skills

• Excellent organizational skills and attention to detail.
• Strong communication skills with the confidence to interact directly with attorneys and firm leadership.
• Ability to anticipate work needs and interact professionally with customers.
• Ability to maintain confidential and meticulous records.
• Proficiency with legal billing systems.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or the ability to quickly learn accounting software.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

Benefits

• Competitive benefits package that includes medical, dental, vision, life insurance, short & long term disability, and other ancillary benefits.
• Generous Firm contribution to employee HSA Accounts each year, as well as matching and profit sharing in the Firm’s 401(k) profit sharing program.
• Central downtown location and choice of firm-paid garage parking or firm-paid monthly transportation allowance.
• Digital family planning platform providing support through various life journeys and Backup Care Benefit.
• Generous paid time off and 11 paid holidays.
• Wellness Program that includes reimbursement for qualifying fitness and wellness expenses, GoPivot wellness platform, TelaDoc resources for physical and mental health appointments, and Employee Assistance Program (EAP).
• Quarterly training program for professional development.
• Employee-led Social Committee with regular social events and monthly community service opportunities.

Pay

Competitive salary that reflects your experience and skills.

Schedule

Four days in the office with one remote day.