University Ambassador
General Summary
Ponce Health Sciences University (PHSU) is a leading academic institution dedicated to educating healthcare professionals, researchers, and leaders. With more than 45 years of excellence in health sciences education, PHSU offers a comprehensive portfolio of programs in medicine, clinical psychology, biomedical sciences, public health, nursing, and other health-related disciplines, preparing graduates to make a meaningful impact in communities around the world. The university is headquartered in Puerto Rico and has expanded into a dynamic, multi-campus institution with locations in Ponce, San Juan, and St. Louis, as well as its newest international campus in Tortola, British Virgin Islands. This continued growth reflects the university’s commitment to increasing access to high-quality healthcare education while addressing the evolving needs of the global healthcare workforce.
Role and Scope of Position
The University Ambassador is responsible for representing the institution to prospective students, parents, advisors, agents, and community stakeholders while driving recruitment efforts to achieve enrollment goals. This role requires extensive travel, strong relationship-building skills, exceptional organizational abilities, and the confidence to present to diverse student audiences. The ideal candidate is highly adaptable, professional, and thrives in a fast-paced environment with a dynamic and demanding schedule.
Main Job Tasks and Responsibilities
- Develop and execute territory management and recruitment plans to meet enrollment objectives.
- Represent the institution at college fairs, high school visits, community events, conferences, and recruitment programs.
- Conduct engaging presentations for students, parents, educators, and counselors, both in-person and virtually.
- Build and maintain relationships with high schools, community colleges, universities, advisors, counselors, and other referral sources.
- Follow up with prospective students through phone calls, email, text, and virtual meetings to guide them through the admissions and enrollment process.
- Maintain accurate records of recruitment activities and prospective student interactions within the institution's CRM system.
- Collaborate with admissions, marketing, and academic departments to support recruitment initiatives and enrollment growth.
- Monitor application pipelines and provide regular updates on recruitment activity and territory performance.
- Serve as a knowledgeable and professional ambassador for the institution at all times.
Required Education and Experience
- Bachelor's degree required.
- Minimum of 2 years of experience in admissions, recruitment, enrollment management, sales, marketing, or a related field.
- Excellent verbal, written, and interpersonal communication skills.
- Strong public speaking and presentation skills with the ability to confidently engage student audiences.
- Exceptional organizational skills and ability to manage a complex and ever-changing schedule.
- Able to work independently while maintaining strong collaboration with team members.
- Proficiency with Microsoft Office Suite and CRM systems.
- Valid driver's license and ability to travel domestically.
Preferred Experience
- In science-based higher education recruitment or admissions.
- Familiarity with territory management and enrollment planning.
- Experience presenting to large groups and facilitating workshops or information sessions.
- Knowledgeable about the institution's academic programs and mission.
Knowledge, Skills, and Abilities
- Outstanding communication and relationship-building skills.
- Professional demeanor with strong customer service orientation.
- Ability to effectively engage and influence prospective students and key stakeholders.
- Excellent time management and prioritization skills.
- Strong attention to detail and follow-through.
- Ability to adapt quickly to changing priorities and travel schedules.
- Self-motivated, results-oriented, and highly organized.
- Comfortable working evenings and weekends as recruitment activities require.
Physical Requirements
- Ability to travel extensively by car and air.
- Ability to stand for extended periods at recruitment events and college fairs.
- Ability to lift and transport recruitment materials weighing up to 25 pounds.