Universal Teller (Mobile)

About the Role

As a Universal Teller - Mobile, you will deliver an outstanding customer experience by assisting customers with all consumer banking needs, including transactions, account opening/maintenance, consumer loans, online banking and mobile banking assistance, onboarding, cross-selling of Bank products and services, and resolution of customer service issues. In this role, you will travel to Mountain Community Bank's Boone and Banner Elk locations along with some Bank of Tennessee branch locations as needed to provide coverage. As a representative of the Bank, you are required to present a positive and professional image at all times. This role is highly visible and requires a high level of professionalism and self-awareness.

Responsibilities

• Successfully complete all training programs required for the Universal Teller, including teller transactions, account opening, consumer lending, customer service standards, procedures, and systems training.
• Possess superior knowledge of Bank products and services, delivering professional presentation, explanation, and selling of products/services matched to customer needs.
• Effectively and efficiently assist all customers with any consumer banking need, including transactions, account opening, and consumer loans.
• Identify opportunities to refer customers to other areas of the Bank, including Commercial, Mortgage, and Investment divisions as appropriate.
• Continuously identify and execute cross-selling opportunities for the customer.
• Conduct customer and bank transactions with accuracy, efficiency, and professionalism, meeting the high-quality service delivery standards of the Bank.
• Adhere to all branch operations policies and procedures, including opening/closing procedures, cash items, night/day drop, and CTR.
• Manage and achieve service standard goals, cross-selling goals, transactional goals, and other key performance indicators as required.
• Create ownership of customer relationships by maintaining contact with customers to offer appropriate products and services, advice, and assistance with financial needs.
• Protect all customer and bank information at all times, adhering to customer privacy and information security policies, and maintain branch security standards.
• Travel and provide coverage for Bank of Tennessee branches.
• Maintain compliance with regulations and bank policies and procedures, including the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC) requirements.
• Consistently support, uphold, and model the organization’s core values and standards.
• Complete other duties as assigned by management.

Requirements

• High school diploma or equivalent required.
• Six months of previous customer service, cash handling, or retail experience preferred.

Skills

• Ability to listen and identify the needs and wants of a customer as well as making quick decisions independently.
• Possess knowledge of various functions of the bank and where to find answers or information.
• Ability to multi-task and change focus quickly without being stressed or overwhelmed.
• Ability to be self-motivated, self-driven, and self-sufficient.
• Proficient computer skills.

Physical Requirements

This position largely operates in a professional Bank branch environment. While performing the duties of this job, the employee will regularly be stationary at a workstation waiting on customers. Regular travel around the branch or work area to assist customers is required. Required to effectively communicate with customers, vendors, management, and other co-workers. Must be able to accurately gather and process verbal and written information and properly prepare or inspect documents. Good manual dexterity is needed for the frequent use of common office equipment, such as computer terminals, calculators, copiers, and telephones. Regular use of the telephone and email for communication is essential. Occasional outdoor work may be required for tasks such as checking an ATM/ITM, assisting a customer, and surveying outdoor areas. You will be occasionally required to lift up to 50 pounds. This position requires daily travel to and from various branches, typically in the Mountain Community Bank footprint.