Universal Supervisor - Ardmore

Job Duties And Responsibilities

• Manages a high level of quality customer service at all times from each Universal employee specifically embracing and demonstrating MAGIC of customer service strategies.
• Responsible for creating an exceptional customer experience for every customer conducting transactions.
• Provides input to performance evaluations for Universal and teller employees.
• Counsels and coaches Universal and teller staff on a regular basis about policies and procedures.
• Guides and trains other Universals and tellers.
• Manages schedule for shifts/lunches to ensure branch coverage.
• Provides on-the-job training for Universals on an as-needed basis.
• Maintains compliance with Firstrust’s policies and procedures.
• Monitors staff to ensure compliance with Firstrust’s policies and procedures.
• Manages branch vault, daily settlement, and dual control for all Universal and Teller staff.
• Manages branch differences and reports daily.
• Works with branch employees to locate cash discrepancies.
• Manages unusual window transactions and answers difficult customer and Universal and Tell questions.
• Performs a variety of customer service transactions as needed.
• Verifies money received or sent for cash shipments.
• Ensures compliance with all Bank policies and procedures and federal regulatory guidelines.
• Ensures compliance with all audit and security procedures.
• Communicates to staff on new policies and procedures.
• Conducts surprise Universal and Teller cash audits monthly.
• Conducts required audits on official checks, money orders and counter checks.
• Will comply with all opening and closing procedures.

Physical And Sensory Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Candidate must have the ability to learn and sell bank products and services.
• Must have the ability to function in a financial institution/branch environment and utilize standard office equipment.
• The ideal candidate must be outgoing and proactive with strong listening and verbal communication skills.
• Some physical requirements include but are not limited to lifting heavy coin trays and standing or sitting for prolonged periods of time while working on a computer.
• Willingness to travel locally to attend training or support bank staffing needs.
• Potenial On-the-job-risks None identified.