Universal Operations Specialist II - Pompton Lakes, NJ

About the role

Supervises teller operations including responsibility for the teller portion of Universal Banker training. Oversees daily consolidations of teller proof sheets and maintains security for the teller area, negotiable items, and opening and closing of the vault and contents. Assists in reaching all goals set for the branch.

Responsibilities

• Supervises teller operations including direct responsibility for the teller portion of Universal Banking training.
• Schedules hours and work assignments for all teller personnel.
• Participates in performance appraisals.
• Ensures daily consolidation of teller sheets including all categories listed on office consolidation.
• Researches and resolves any problems pertaining to the teller area.
• Maintains the security of the teller area, negotiable items, and the opening and closing of the vault and contents.
• Assists in the overall security of the branch.
• Approves transactions on selected deposit accounts, including verification of signatures and endorsements on all withdrawals exceeding teller limits.
• Processes return items and items sent and received for collection.
• Handles uncollected and overdrafts for the branch if assigned and within approved limits; researches items and accounts to determine action to be taken.
• Performs all teller activities outlined for the Universal Banker position as required.
• Assists in the new accounts area when necessary.
• Handles adjustments to accounts and certificates.
• Processes business account transactions and night drops when applicable.
• Performs other job-related duties as assigned.

Qualifications

• 2-4 years of teller, platform, and supervisory experience.
• High school diploma, general education degree (GED), or higher.
• Strong knowledge of banking products.
• Sound judgment in decision-making and problem-solving.
• Precise figure aptitude and strong attention to detail.
• Strong interpersonal, time management, and organizational skills.
• Excellent verbal and written communication skills.
• Strong PC skills and demonstrated knowledge of MS Office (Outlook, Word, Excel).
• Ability to ask questions to learn about customer’s financial needs and introduce them to other bank team members when appropriate.
• Ability to work with the manager to increase customer advocacy effectiveness through feedback and coaching.
• Ability to supervise/lead the teller line and coach and mentor as needed.
• Ability to stand for extended periods of time.
• Ability to work weekends as needed or scheduled.
• Ability to lift up to 20 lbs.
• Bilingual in Spanish is preferred.

Skills

• Independent and highly motivated self-starter.
• Results-oriented with a proven track record to motivate self and others to accomplish objectives.
• Dedicated, enthusiastic, and driven; possesses a strong work ethic.
• A collaborator and team player, translating knowledge and experience into strong and productive relationships.
• Ability to deliver a seamless experience to the customer.

Orientation, Onboarding & Training

We provide training to help you excel in your position. Universal Banker positions require either part-time or full-time training for 10 business days. Training schedules are based on availability.

Benefits

• Medical, Dental, Vision, and Rx (contributory).
• Bonus programs.
• Employee Stock Option Program (ESOP).
• Life Insurance, Long Term Disability, and Accidental Death and Dismemberment (LTD & AD&D).
• Paid Time Off (PTO) which includes Personal and Vacation Time.
• Paid Sick Time.
• Bank Holidays.
• 401k program participation.

Schedule

Monday to Friday: 8:30 AM until closing, working 40 hours per week. Must be able to work alternating Saturdays: 8:30 AM until closing based on business needs.