Operations Specialist II

About the role

The Operations Specialist plays a crucial role in driving operational improvements, scaling processes, collaborating cross-functionally, managing independent escalations, testing and refining digital platforms, and mentoring and supporting peers.

Responsibilities

• Identify inefficiencies and recommend practical solutions to enhance patient workflows and technology adoption.
• Document process updates and share learnings to keep the team aligned as the organization grows.
• Partner with Clinical and Product teams to ensure the successful implementation of new service lines and clinical operations.
• Handle basic escalations independently and provide clear handoffs to senior leadership when necessary.
• Provide critical feedback on internal and external digital platforms to ensure tools are iterative and user-friendly.
• Mentor and support your peers by applying feedback to your own growth and sharing insights.
• Contribute fresh ideas and insights to drive more efficient internal systems and better patient outcomes.

Requirements

• Typically 2+ years of relevant experience (3+ years preferred) in healthcare operations, patient coordination, or digital health.
• Can analyze various factors to determine the best action within established procedures.
• Able to anticipate patient and team needs and take initiative to support them, using empathy to guide tone and timing.
• Takes ownership of professional development, integrating feedback into daily habits and adapting quickly when plans don't go as expected.
• Flexes approach when new challenges arise and supports the team during "messy" or unclear transitions.
• Ensures diverse voices are heard and credits them, actively checking for bias in their own decisions.
• Has a knack for troubleshooting, synthesizing imperfect information into actionable insights, and creatively solving problems with foresight.

Qualifications

• Proven ability to lead operational improvements and scale processes.
• Experience in healthcare operations, patient coordination, or digital health.
• Strong analytical skills to determine the best course of action within established procedures.
• Empathy and initiative to support patients and team members.
• Ability to adapt quickly and manage workflow effectively.
• Experience in documenting process updates and sharing learnings.
• Collaborative spirit with Clinical and Product teams.
• Experience in handling and escalating issues independently.
• Experience in providing feedback on digital platforms and improving usability.
• Experience in mentoring and supporting peers.
• Experience in contributing fresh ideas and insights to improve internal systems and patient outcomes.

Skills

• Strong problem-solving and decision-making skills.
• Excellent communication and collaboration abilities.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in using technology to streamline operations.
• Knowledge of healthcare regulations and standards.
• Ability to work autonomously and contribute to a collaborative team environment.

Benefits

Includes stock option plan, flexible schedules and remote work, access to Chicago and San Francisco offices, self-managed vacation days, paid parental leave, health, vision, and dental insurance, and a 401K retirement plan.

Pay

$31.00-32.00/hr depending on geography and level of experience, plus equity and an annual bonus.

Schedule

Remote-first company with flexible working hours.