Universal Home Service Technician

The Role of the Universal Technician

Your Impact
Our Business Operates On a Home Service Contract Model.
Homeowners Invest In An Annual Service Contract That Provides Them With Coverage For Their Home's Essential Systems And Appliances.
When A Covered Item Malfunctions, They Contact Us, And You, As Our Skilled Universal Technician, Will Be Dispatched To Their Home To Diagnose The Issue And Perform The Necessary Repairs.
Your Primary Responsibility Is To Provide a Seamless, Professional, And High-quality Service Experience, Upholding The Esteemed Standards Our Company Has Maintained For Over Five Decades.
You Will Be The Go-to Expert For a Wide Array Of Home Systems, Including Air Conditioning (HVAC): Diagnosis, repair, and maintenance of residential AC units.
Plumbing: All aspects of residential plumbing systems, including leak detection, fixture repair/replacement, and drain clearing.
Major Appliances: Servicing refrigerators, ovens, ranges, dishwashers, washing machines, dryers, garbage disposals, and more.
Basic Electrical: Troubleshooting and repair of residential switches, outlets, light fixtures, ceiling fans, and other common electrical components.

Key Responsibilities

• Arrive at customer residences promptly and in a professional, company-approved appearance.
• Introduce yourself clearly, explain the purpose of your visit, and review the work order with the customer.
• Actively listen to customer concerns and descriptions of the issue to aid in accurate diagnosis across HVAC, plumbing, appliance, or electrical systems.
• Clearly and patiently explain your diagnostic findings, the proposed repair solution, service contract coverage details, and any potential out-of-pocket expenses in an easy-to-understand manner.
• Obtain written customer approval before proceeding with repairs, especially those exceeding pre-defined cost thresholds or not fully covered by the service contract.
• Maintain a consistently courteous, respectful, and professional demeanor throughout every customer interaction.
• Protect the customer's property by using shoe covers, work mats, and ensuring the work area is left clean and tidy.
• Adhere to specific building access protocols, such as using service entrances and designated parking at condominiums or gated communities.

Qualifications

• Proven, hands-on experience as an HVAC Technician, Plumber, and Appliance Repair Technician in a residential service environment.
• Demonstrable knowledge, skill, and safety consciousness in diagnosing and repairing basic residential electrical systems (switches, outlets, lighting, etc.).
• Specific Trade Knowledge:
• HVAC: Strong understanding of residential AC systems, diagnostic procedures, refrigerant handling (EPA certification required), and potential safety hazards (electrical, working at heights).
• Appliance: Familiarity with a wide range_of appliance brands and models, ability to use diagnostic tools and research resources effectively, understanding of lockout/tagout procedures.
• Plumbing: In-depth knowledge of residential plumbing systems, materials, current building codes, and industry regulations.
• Relevant licenses and certifications for HVAC (EPA Universal) and/or Plumbing are highly preferred.
• A valid State of Florida driver's license and a clean, insurable driving record.
• Exceptional customer service, interpersonal, and communication skills – you must be able to build rapport and trust with homeowners.
• Strong analytical, problem-solving, and critical-thinking abilities.
• The ability to work independently, manage your time effectively, and prioritize tasks in a dynamic field environment.
• A steadfast commitment to safety in all aspects of your work, including the consistent and correct use of Personal Protective Equipment (PPE) such as safety glasses, gloves, and respirators when necessary.
• A proactive approach to learning and a willingness to participate in ongoing company-provided training to stay current with new technologies, repair techniques, and industry best practices across all trades.